Senior Warehouse Quality Specialist

Senior Warehouse Quality Specialist

Since 2013, we've been creating remarkably better furniture experiences one sofa at a time. As a Senior Warehouse Quality Specialist, you'll be responsible for conducting inspections, tests, and audits at our warehouse site, verifying suppliers are meeting standards, and working on solutions projects to repair non-conforming products. You will collaborate closely with the Quality Department, Warehouse and Logistics, and other cross-functional teams to help drive quality improvements.

Article's Warehouse department receives all our boxed furniture, inspects and adds the inventory to our system, then stores all our boxed furniture which is then loaded into delivery trucks - they ensure the right products are going to the right customers. You will work with the quality team to ensure the quality of our furniture, and to address non-conformances efficiently. This role is crucial for maintaining high standards of quality and customer satisfaction. The warehouse quality team was first introduced in 2024 and we are excited to expand the team with team members at all warehouse locations. The Senior Specialist will assist in managing the distribution and prioritization of work across the team, develop solutions for non-conforming products, and work with the team lead on more complex projects.

As a Particle (people of Article), you will have a high level of autonomy to solve challenging, meaningful problems the best way you can. That means you're trusted to explore solutions you believe will work best (you're the expert, after all). You'll do all this while growing your skills within a company that is redefining the furniture industry.

Schedule: Monday - Friday 40 hours a week - (8:00am - 5:00pm)

Location: 1660 Ashton Park Drive, Colonial Heights, VA 23834

Team Size: 5

Occasional evening meetings may be required to collaborate with global team in Asia or Mexico.

Travel may be required for projects or training at other warehouse locations.

What You'll Do:

Conduct thorough inspections of furniture items to ensure they meet quality standards and specifications.

Identify and document defects, inconsistencies, and non-conformities in products.

Review products with high delivery damage rates, and conduct in-field investigation on root cause of issue

Inspections may involve products or packaging in compromised condition. PPE and training will be provided.

Determine fixes to products at the warehouse not meeting Article's standards such as through reinforcement of packaging.

Coordinate rework activities and large scale inspections with warehouse personnel or with third parties.

Assist in rework quoting, and sourcing of materials for repairs as needed.

Perform tests on products to verify durability, functionality, and safety, and to verify efficacy of any repairs.

Participate in regular quality audits and reviews.

Maintain accurate records of inspections, defects, and actions taken.

Audit and inspect incoming containers to verify conformance to standards, and work with in-country teams to issue CAPAs for non-conformances.

Audit box sizes and weights.

Provide feedback and suggestions for process improvements to enhance product quality.

Conduct other ad hoc project work as required.

Who You Are:

3–5 years of quality inspection experience (furniture, warehousing, or manufacturing preferred)

Understanding of furniture construction (asset)

Prior CAPA/root cause experience

Strong attention to detail and problem-solving skills

Ability to conduct inspections, basic tests, and assembly checks

Able to read and interpret furniture assembly instructions

Proficient use of inspection tools and measuring equipment

Strong delegation, prioritization, and communication skills

Experience with quality control processes and standards

Tools & Technology

Proficient in Google Workspace (Gmail, Docs, Sheets, etc.)

Experience with Wrike or similar project management tools (asset)

Work Environment

Able to work independently and as part of a team in a fast-paced environment

Dependable, reliable, and committed to quality

Physical Requirements

Able to lift 50 lbs independently

Able to move 100–300+ lbs with team members and/or proper equipment

Other Requirements

Legally authorized to work in the U.S.

Must pass:

Pre-employment drug and alcohol test

Criminal background check

Article participates in E-Verify

Perks & Benefits:

Benefits-eligible (90-day probationary period)

Medical, Dental, & Vision coverage

Life Insurance

Disability insurance

Vacation, Holidays & Sick/Wellness Days

48 hours Sick/wellness (6 days, accrued annually)

8 paid holidays + 1 Inclusion & Diversity day

120 hours (3 weeks) paid vacation (accrued annually)

Other Benefits/Perks

4% 401K matched contribution

Paid maternity and parental leave

45% Employee discount + 15 % family & friends discount

About Article

Since 2013 we've been redefining the furniture industry one sofa at a time.

Vancouver, Canada is home to our HQ (and our first retail store)

Ho Chi Minh City, Vietnam is home to our Asia HQ

Our US and Canadian logistics network serves our customers coast to coast

Artificial Intelligence (AI) in Hiring: At Article, we value authenticity and transparency in our hiring process. We want to get to know the real you, not an AI-generated version. Humans will carefully review every application. Criminal background checks are only conducted with your permission and after a conditional employment offer has been accepted. The decision if a criminal record will restrict your employment will be made on a case-by-case basis, where we conduct an "individualized assessment"—a reasoned, evidence-based determination as to whether the applicant's past conviction has a direct and adverse relationship with the specific job duties of the position.

Work Authorization: Unless otherwise stated, all open roles require legal authorization to work in the location where the job is based, without requiring VISA sponsorship. For US-based roles, Article participates in E-Verify

Be Aware of Scam Jobs/ Recruitment Fraud: If you receive a suspicious message or job offer claiming to be from Article, please do not engage. Forward the message to [email protected] so we can investigate.

Equal Opportunity Statement: At Article, we value and respect individuals for their different talents, skills, abilities, and unique contributions. Employment decisions are based on merit and business needs, and not on race, ethnic origin, color, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, disability, genetic characteristics, personal beliefs, or any other classification protected by federal, state, provincial, and local laws and ordinances.

Accommodations: Reasonable accommodations are related to a disability or another protected characteristic. Applicants can also request accommodation at any stage of the recruitment process by notifying the hiring team or emailing [email protected]. This email is dedicated to accommodation requests only—non-related messages will not receive a response.