Vendor Quality Specialist

Vendor Quality Specialist (Upholstery)

As the Vendor Quality Specialist (Upholstery), you'll report to the Vendor Quality Lead (Upholstery) to strictly adhere to the determined quality process and improve the product quality performance.

Within the Vendor Quality Team, our Vendor Quality Specialist (Upholstery) will be conducting quality audits for vendors, developing quality standards, training stakeholders on quality requirements, working on corrective actions, and providing support for escalated issues within the upholstery category. This fits into our larger need to look for new ways to delight customers with high-quality products and improve the overall users' experience.

While, we sell to the North American market, we work closely with a number of our manufacturing partners throughout Asia. As a result we have an office in Thao Dien, Ho Chi Minh City, Vietnam, where we currently have around 70 Particles (people of Article) working.

As a Particle (people of Article), you will have a high level of autonomy to solve challenging, meaningful problems the best way you can. That means you're trusted to explore solutions you believe will work best (you're the expert, after all). You'll do all this while growing your skills within a company that is redefining the furniture industry.

What You'll Do:

Be part of a dynamic team of 6 Vendor Quality Specialists united by a passion for quality and collaboration. We work together to refine processes, solve challenges, and elevate the upholstery experience — one improvement at a time!

• 3-4 days will be at vendors factors, where you'll conduct factory quality audits (FQA) to evaluate quality management systems and the production capabilities of vendors.
• Conduct Pre-shipment and Inline inspection for products and products identified with high quality focus. Provide analysis on quality issues and testing failures to identify and implement preventative measures including but not limited to assessing testing standard requirements.
• Supporting Quality Claim Analyst to have technical/quality dialogue with vendors for pending / unresolved claims. Based on product issues or vendor trends, work on projects with relevant stakeholders to continuously improve the product quality (reduce defect rate) through effective implementation of Corrective Action and Preventive Action.
• Participating in establishing internal quality processes, templates, and inspection quality standards.
• Administrate the quality records, including the validation and uploading of PSI report, Inline inspection report, FQA report, CAPA reports, etc..
• Develop training materials for in-person, and online training, and update documentation when quality standards or requirements change. Train vendors and internal stakeholders on quality requirements and framework.
• Visit vendors as required to review samples, assess production capabilities and quality systems.
• Monitor the quality performance on a monthly basis and evaluate quality processes in the field, and identify opportunities for improvement.

Who You Are:

Qualifications

• 5+ years' experience in quality assurance
• Strong English communication skills (written and verbal)
• Comfortable traveling within the region, typically China and Malaysia, but subject to change

What's next:

• If you're selected to proceed in the interview process, you'll receive emails directly from Article (email domains @article.com, [email protected]) and not through VietnamWorks

Perks & Benefits:

Wealth, Health & Life:

• Salary range: 65,762,500 VNĐ to 71,023,500 VNĐ Gross/Month
• 15 days of vacation*
• 11 National Holidays
• 2 extra days (Christmas & 1 day of your choosing)
• 6 well-being (sick) days*
• Excellent extended health care benefits packages (dental, health check, mental health…)

Other:

• Employee discounts on many of our products produced in Vietnam

Company & Office Space:

• State-of-the-art laptops with the tech and tools to easily collaborate
• Be a part of a dynamic company and an internationally recognized brand

About Article

Hi there, we're Article. Since 2013 we've been redefining the furniture industry one sofa at a time.

• Vancouver, Canada is home to our HQ (and our first retail store)
• Ho Chi Minh City, Vietnam is home to our Asia HQ
• Our US and Canadian logistics network serves our customers coast to coast.

Artificial Intelligence (AI) in Hiring: At Article, we value authenticity and transparency in our hiring process. We want to get to know the real you, not an AI-generated version. Here are some guidelines around Artificial Intelligence in Hiring and what we expect from you. From us, you can expect that humans will carefully review every application. We do not use artificial intelligence or ranking algorithms in our hiring decisions.

Criminal Background Checks:

Having a criminal record does not restrict your employment at Article. Criminal background checks are only conducted with your permission and after a conditional employment offer has been accepted. The decision if a criminal record will restrict your employment will be made on a case-by-case basis, where we conduct an "individualized assessment"—a reasoned, evidence-based determination as to whether the applicant's past conviction has a direct and adverse relationship with the specific job duties of the position.

Work Authorization:

Unless otherwise stated, all open roles require legal authorization to work in the location where the job is based, without requiring VISA sponsorship.

Be Aware of Scam Jobs/ Recruitment Fraud:

Click here for more information on Scam Jobs. If you receive a suspicious message or job offer claiming to be from Article, please do not engage. Forward the message to [email protected] so we can investigate.

Equal Opportunity Statement:

At Article, we value and respect individuals for their different talents, skills, abilities, and unique contributions. Employment decisions are based on merit and business needs, and not on race, ethnic origin, color, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, disability, genetic characteristics, personal beliefs, or any other classification protected by federal, state, provincial, and local laws and ordinances.

Accommodations:

Reasonable accommodations are related to a disability or another protected characteristic. Applicants can also request accommodation at any stage of the recruitment process by notifying the hiring team or emailing [email protected]. This email is dedicated to accommodation requests only—non-related messages will not receive a response.