Reverse Logistics Strategy Manager

About Away

We believe travel makes us better. Launched in 2016 with one perfectly designed carry-on, we now offer a range of luggage and travel essentials for every journey. Together we create, innovate, and embark on this journey as a community of travelers, helping to make travel more seamless for everyone.

Join The Crew

We are hiring a Strategy Manager to join our team. This position reports to our Vice President of Strategy and Business Development and will help take Away further by leading our next chapter of post-purchase innovation. This role will focus on building and optimizing programs that enhance the customer experience and operational efficiency across returns, resale, repairs, recycling, and beyond. From restructuring our warranty program to forging partnerships with external vendors, the Strategy Manager will own end-to-end workstreams that drive sustainable growth, extend product lifecycles, and strengthen customer loyalty. By combining strategic analysis with hands-on execution, this role will unlock new business opportunities that reflect Away’s long-term values and position us at the forefront of reverse logistics and customer experience.

What you’ll do as the Reverse Logistics Strategy Manager

• You’ll assess and execute opportunities to enhance Away’s reverse logistics and post-purchase programs, including repairs, returns, resale, recycling, and other emerging business formats — with the goal of improving both customer experience and operational efficiency

• You’ll lead the restructuring of Away’s warranty program, collaborating with cross-functional stakeholders to deliver a solution that is financially sustainable, operationally scalable, and customer-obsessed

• You’ll develop and own end-to-end strategy workstreams — from sizing opportunities and conducting financial analysis, to building execution plans and project managing initiatives to completion

• You’ll identify, evaluate, and manage partnerships with external vendors, such as third-party logistics providers and software partners critical to enabling our reverse logistics roadmap

• You’ll help lay the foundation for future strategic extensions, including the development of broader loyalty and ESG initiatives that build on our reverse logistics capabilities and reflect Away’s long-term brand values

Who you are

• You are a strategic thinker and structured problem-solver, with a minimum of 5 years of experience in management consulting, investment banking, or in a strategy or operations role at a high-growth company

• You are highly analytical, comfortable navigating financial models, business cases, and operational metrics — and able to turn insights into action

• You are a skilled cross-functional collaborator and communicator, able to build alignment across teams, manage stakeholders, and influence at all levels

• You are a detail-oriented and proactive operator, able to spot issues early, surface insights, and propose thoughtful solutions — not just problems

• You are energized by complexity and ambiguity, excited to build, improve, and scale circular business models in a physical product environment like luggage and travel gear

• You’re creative and innovative; you love to build great new things that are fresh and unique while staying on brand

• You’re agile, and motivated by a fast-paced and ever changing environment

• You’re passionate about transforming travel for all (but that’s a given!)

Excited to join the team, but not sure you meet all of the qualifications? Please apply, we’d still love to hear from you.

Who We Are

• We’re travelers. Travel is about the journey - the transformative experiences and the growth each trip offers. All employees are encouraged to take time to get away through our variety of time away from work offerings. 

• We’re driven. The work we do matters and collectively drives impact. No matter the job title, everyone at Away is a meaningful contributor in unlocking our ever growing potential.

• We’re supportive. We value the entirety of your life's journey, not just the milestones. You'll find an environment that celebrates balance, understanding that your personal passions and commitments outside of work, are threads of the same fabric that makes you unique.

What We Offer

Our total rewards are inclusive of both compensation and benefits. What we offer within a salary range is dependent on a number of factors, including scope and qualifications for the role, skillset, and balancing internal equity relative to other Away employees. Salary and benefit offerings are reviewed during phone screenings to ensure alignment.

• Compensation: $160,000-$170,000 annually

• This role is eligible to participate in Away’s Annual Company Performance Incentive Bonus Plan, the terms of which are determined at the discretion of the company

• Equity Grant: commensurate with level determined at the discretion of the company

• Benefits Overview:

  • Take care of yourself and your family through our health insurance offerings

  • Invest in your future by participating in our 401(k) (with a company match!)

  • Find balance through our many paid time off programs (vacation, wellbeing, holidays, summer Fridays, and compassion leave - just to name a few!)

  • Build your travel uniform through discount codes, product stipends, and giveaways

  • Give back through company-sponsored volunteer and charitable opportunities

How We Work

This is an office-based position that works from our Soho, NYC office four days a week. Our working hours are 9am-6pm et, but we embrace a common-sense approach to flexibility in the workplace. It’s about being present, engaged, and balancing work with real-life needs.

Our Commitment

As a company that values diversity, equity, and inclusion, Away seeks individuals of all backgrounds and experiences to apply for this opportunity. We’re creating an environment where everyone can thrive. Our customers are global and diverse, so we’re building a team that is too. Through initiatives like our Employee Resource Groups, anti-racism training, and bias prevention initiatives, we’re building the cultural foundation that gives people the emotional and physical space to bring their authentic selves to work.

EEOC Statement: 

Away is dedicated to hiring a diverse workplace that celebrates an inclusive culture and a sense of belonging. As an equal opportunity employer, we do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, veteran status, genetic information or disability. 

Away is committed to providing reasonable accommodations for individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at [email protected].