Wholesale Sales Operations Manager

Wholesale Sales Operations Manager

We are hiring a Wholesale Sales Operations Manager to join our Wholesale team and lead the operational backbone of our fast-growing wholesale channel. This role will take Away further by driving flawless execution across order management, inventory allocation, and retailer compliance, in turn ensuring our products reach customers efficiently and accurately while supporting the channel's rapid scale.

What You'll Do As The Wholesale Sales Operations Manager:

Order & Systems Management

• You'll own end-to-end wholesale order entry and tracking, ensuring accuracy and timeliness across EDI and ERP systems
• You'll ensure compliance with retailer routing guides, shipping windows, and labeling requirements to minimize chargebacks
• You'll develop tools and trackers that improve visibility and accountability across the order lifecycle
• You'll collaborate with internal and external stakeholders (Sales, Planning, Logistics, 3PLs) to problem-solve order exceptions or fulfillment delays

Inventory Allocation & Fulfillment

• You'll partner with Planning and Logistics teams to maintain healthy stock levels, balancing wholesale demand with inventory constraints
• You'll own the seasonal allocation and delivery calendar, ensuring account expectations are met while protecting broader inventory health
• You'll track order status and delivery compliance to proactively identify and resolve issues with our 3PL
• You'll help coordinate seasonal sell-in and reorder execution, enabling Account Executives to focus on growth

Reporting & Process Improvement

• You'll build and maintain reporting dashboards across bookings, shipments, and account performance
• You'll identify recurring issues or inefficiencies and implement process improvements to scale the business with speed and accuracy
• You'll support post-season analysis and channel recaps, including returns and shipping performance

Account Onboarding & Setup

• You'll coordinate cross-functional partners (Sales, EDI, Logistics, Finance) to ensure all systems and processes are set up ahead of time
• You'll ensure initial orders ship on-time, in-full, and in compliance — setting a strong foundation for future growth

Who You Are

• You're creative and innovative; you love to build great new things that are fresh and unique while staying on brand
• You're agile, and motivated by a fast-paced and ever changing environment
• You're passionate about transforming travel for all (but that's a given!)

Excited to join the team, but not sure you meet all of the qualifications? Please apply, we'd still love to hear from you.

Who We Are

• We're travelers. Travel is about the journey - the transformative experiences and the growth each trip offers. All employees are encouraged to take time to get away through our variety of time away from work offerings.
• We're driven. The work we do matters and collectively drives impact. No matter the job title, everyone at Away is a meaningful contributor in unlocking our ever growing potential.
• We're supportive. We value the entirety of your life's journey, not just the milestones. You'll find an environment that celebrates balance, understanding that your personal passions and commitments outside of work, are threads of the same fabric that makes you unique.

What We Offer

Our total rewards are inclusive of both compensation and benefits. What we offer within a salary range is dependent on a number of factors, including scope and qualifications for the role, skillset, and balancing internal equity relative to other Away employees. Salary and benefit offerings are reviewed during phone screenings to ensure alignment.

• Compensation: $110,000.00-120,000.00 annually
• This role is eligible to participate in Away's Annual Company Performance Incentive Bonus Plan, the terms of which are determined at the discretion of the company
• Equity Grant: commensurate with level determined at the discretion of the company
• Benefits Overview:
• Take care of yourself and your family through our health insurance offerings
• Invest in your future by participating in our 401(k) (with a company match!)
• Find balance through our many paid time off programs (vacation, wellbeing, holidays, summer Fridays, and compassion leave - just to name a few!)
• Build your travel uniform through discount codes, product stipends, and giveaways
• Give back through company-sponsored volunteer and charitable opportunities

How We Work

If office-based: This is an office-based position that works from our Soho, NYC office four days a week. Our working hours are 9am-6pm et, but we embrace a common-sense approach to flexibility in the workplace. It's about being present, engaged, and balancing work with real-life needs.

Our Commitment

As a company that values diversity, equity, and inclusion, Away seeks individuals of all backgrounds and experiences to apply for this opportunity. We're creating an environment where everyone can thrive. Our customers are global and diverse, so we're building a team that is too. Through initiatives like our Employee Resource Groups, anti-racism training, and bias prevention initiatives, we're building the cultural foundation that gives people the emotional and physical space to bring their authentic selves to work.

EEOC Statement:

Away is dedicated to hiring a diverse workplace that celebrates an inclusive culture and a sense of belonging. As an equal opportunity employer, we do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, veteran status, genetic information or disability.

Away is committed to providing reasonable accommodations for individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at [email protected].