B2B Customer Care And Quality Intern

Hi, we’re Back Market.

We’re here to help make tech reliable, affordable, and better than new. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new.

Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet — and consumers — a break. Our mission is simple: to do more with what we already have.

Are you ready to join us?

JOB DESCRIPTION:

Customer Care department aims at delivering a delightful customer experience by providing fast and relevant solutions to B2B customers who reach out to Back Market Pro.

You will participate in the growth and success of Back Market Pro by ensuring the performance of our Customer Care services through accurate monitoring and implementation of improvement actions.

Based in our Bordeaux office, you will be part of a team composed of 4 Care agents.

YOUR MISSION (IF YOU ACCEPT IT): ????

• Monitor quality performances of the sellers both on the product aspect, as well as the service delivered (delivery performances), by analysing the data, identifying outliers and recommend corrective actions

• Support creation of customers facing materials, including FAQs, as well as deployment of AI based solutions (chat bot)

• Coordinate creation of agents knowledge base to document existing processes leveraging existing tools

• Work on process improvements to better manage customer pains

• Support customer care agents in operational tasks

YOU ARE IN THE RIGHT PLACE IF: ⭐

• You have relevant analytical skills to identify key business insights & share recommendations

• You have experience in customer service

• You have a proven business sense and skills for transversal management

• You thrive in a dynamic, challenging, fast-paced work environment

• You are fluent in French and English

• Ideally, you have a previous experience in the e-commerce business

ABOUT THE INTERNSHIP: ℹ️

• Starting date: January 2026

• Duration: 6 months

• Full-time internship (35h/week - Monday to Friday)

• Location: Paris, France

RECRUITMENT PROCESS: ????

1. Video-call Interview with the Talent Acquisition Specialist (30min)

2. Case study (home assignement)

3. Technical Interview with the manager (30-45 mins)

4. Cultural fit interview with a member of the team (30 min)

WHY SHOULD YOU JOIN US ? ✌????

At Back Market, we’re committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives — it’s one of the reasons we’re such a high-scoring certified B Corp company (93.2).

No matter your role and seniority level, you’ll enjoy impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment — with benefits to match, like:

- A mission driven work environment where your day to day makes an impact on the planet. Seriously.

- Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days.

- Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training.

At Back Market, we strive to create a workplace that embodies the world we’re trying to change. We’ve embedded our diversity, equity, and inclusion principles into our DNA — from dedicated staff to employee resource groups to our company values.

We know that the perfect background for a role doesn’t mean the perfect fit — we encourage you to apply for a role even if you think you may not have all the qualifications.

If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.