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Senior Quality Performance Project Manager
Own the implementation of seller quality-related projects to enhance performance metrics.
New York
Senior
$90,000 - 135,000 USD / year
4 days ago
Back Market
Back Market is an online marketplace for refurbished electronic devices.
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✨ About The Role
- The Senior Quality Performance Project Manager will lead continuous quality improvement efforts for the US market.
- This role involves setting, monitoring, and enforcing seller quality metrics while understanding the root causes of quality challenges.
- The manager will identify patterns and trends to proactively address underperforming seller segments.
- The position requires converting complex analyses into actionable steps that have a significant impact on seller performance.
- Collaboration with account managers is essential to educate sellers throughout their lifecycle on Back Market's standards.
âš¡ Requirements
- The ideal candidate will have over 5 years of experience in project management, demonstrating a successful track record of completing high-impact projects.
- A strong background in customer service organizations is essential, with a focus on maintaining high customer experience standards.
- The candidate should possess excellent communication skills, both written and oral, and be adept at managing relationships at various levels within the organization.
- Experience in a startup or hyper-growth environment is preferred, indicating the ability to adapt and thrive in fast-paced settings.
- A data-driven mindset is crucial, with the ability to define and track KPIs to prioritize impactful projects effectively.
Senior Quality Performance Project Manager
New York
$90,000 - 135,000 USD / year
Operations
About Back Market
Back Market is an online marketplace for refurbished electronic devices.