Trade - in Operations Intern

Back Market Internship

We are here to help make tech reliable, affordable, and better than new. We are a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new.

Our mission is simple: to do more with what we already have.

The Trade-In service enables customers to sell their old devices (smartphones, tablets, gaming consoles, etc.) to Back Market's network of professional refurbishers. This is great for the consumer who can reclaim cash for their old device and prevent the accumulation of e-waste in our landfills. Trade-In is also a key pillar for Back Market as it facilitates the sourcing of tech devices to be refurbished and sold on our website.

As an Trade-In Operations Intern, you will be exposed to a large variety of business topics and will have daily interactions with members of the Trade-In team and many other Back Makers to lead your projects to success. You'll also take part in and contribute to all team meetings and reviews.

We offer 2 roles in France (to choose from at the end of the process):

• Customer Operations: ensure a smooth & satisfying experience for customers selling on our platform, by improving efficiency of current processes and tools and building improved experiences. Notably includes customer care, logistics, fraud management, and payment.

• Expansion Operations: support growth in key countries & categories by improving customer & seller operations, and participate in the launch of new services (recycling, partnerships, etc.)

Play a key role in ensuring Trade-In performance reaches targets on a daily/weekly/monthly basis by:

• Tracking and monitoring KPIs to help the team understand performance drivers and take relevant actions: you will support the team in regular reporting, one-off analyses on specific topics, and continuous improvement of reporting and tools

• Being in charge of key operational processes and checks to ensure a steady performance and customer satisfaction

Support the team on major projects - examples of projects and topics you could work on:

• Improving efficiency through automation (simplify/automate processes, reportings, analyses, alerting, etc.)

• Building new or improve existing processes, tools, and reports on ad-hoc projects (quality control, customer care, pricing, etc.)

• Participating in structuring large projects by identifying opportunities (benchmark, research, etc.), setting up action plans, identifying stakeholders (within teams such business development, marketing, or product), defining timelines and success factors, and regularly following up on progress

You are in the right place if:

• You are looking for a 6-month internship starting in January 2026

• English is no-brainer (fully professional capability). If you're extra cool and speak more languages (French, German, Spanish), bonus points for you!

• You have advanced analytical and data manipulation skills and exceptional attention to written, visual, and quantitative detail

• You have advanced Gsheet skills (incl. pivot tables, complex formulas, etc.); you have basics of SQL - or willingness to learn during the internship; VBA, Zapier, and any automation or visualization tool/software is a big plus

• You are eager to test and learn by yourself and to proactively identify areas of improvement and implement solutions

• Ideally you have previous experience as a business analyst, country or category manager, operations manager (logistics, customer care, etc.), seller success manager, investment banking, or consulting intern/junior and you are looking for a hands-on experience allowing you to have a concrete impact on the business.

About the internship:

• Start date: January 2026

• Duration: 6 months

• Full-time internship (35h/week)

• Location: Paris (France) or Bordeaux (France) or Barcelona (Spain)

Recruitment process:

• Video-call interview with the Talent Acquisition Specialist (30min on Zoom)

• Business case (live) with a member of the team (45min on Zoom)

• Skills & cultural fit interview with the direct manager (30min on Zoom)

Why should you join us?

At Back Market, we are committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives. We are a high-scoring certified B Corp company (93.2). No matter your role and seniority level, you'll enjoy impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment — with benefits to match, like:

• A mission-driven work environment where your day to day makes an impact on the planet.

• Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days.

• Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training.

At Back Market, we strive to create a workplace that embodies the world we're trying to change. We've embedded our diversity, equity, and inclusion principles into our DNA — from dedicated staff to employee resource groups to our company values. We know that the perfect background for a role doesn't mean the perfect fit — we encourage you to apply for a role even if you think you may not have all the qualifications. If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.