✨ About The Role
- The Supply Chain Quality Manager will be responsible for auditing and monitoring service levels with third-party logistics partners.
- They will lead quality assurance matters and drive process improvements across the fulfillment center.
- The role involves collaborating with the CX/DX team to resolve customer defects related to fulfillment and carrier operations.
- The manager will analyze customer defect data and develop action plans to reduce issues.
- They will ensure compliance with the BARK 3PL Quality Manual and support food safety audits and certifications.
⚡ Requirements
- The ideal candidate has over 5 years of experience in fulfillment, distribution center operations, or supply chain engineering.
- They should possess relevant experience in e-commerce, retail, or subscription fulfillment operations.
- A strong understanding of Lean/Six Sigma methodologies is essential for driving quality program management.
- The candidate must demonstrate exceptional leadership and motivational skills to manage teams effectively.
- Integrity and excellent planning and organizational capabilities are crucial for success in this role.