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Director Of CX - Remote Eligible
Lead the planning and execution of initiatives to improve customer experience metrics.
Remote
Senior
4 weeks ago
Blueland
Blueland is a company that offers eco-friendly cleaning products in reusable packaging to reduce plastic waste.
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✨ About The Role
- The Director of CX will be responsible for delivering an exceptional support experience and achieving core CX KPIs.
- This role involves managing a small remote team and driving high performance and efficiency.
- The candidate will lead various initiatives to improve the end-to-end customer experience based on customer feedback.
- Monthly sharing of CX trends and insights with the leadership team and cross-functional partners is expected.
- The role includes championing customer priorities and collaborating with various teams to influence customer experience initiatives.
⚡ Requirements
- The ideal candidate will have over 7 years of experience in Customer Experience or Support roles.
- A minimum of 2 years in a leadership position is required, demonstrating the ability to develop and mentor high-performing teams.
- The candidate should possess strong analytical skills to identify trends and opportunities using CX data.
- A highly process-oriented mindset is essential for driving improvements in complex cross-departmental processes.
- The ability to think strategically and make decisions that align with the company's goals is crucial.
About Blueland
Blueland is a company that offers eco-friendly cleaning products in reusable packaging to reduce plastic waste.