✨ About The Role
- The Assistant Manager will lead a team of Concierges, Customer Experience Assistants, and Jewelry Consultants.
- Responsibilities include maintaining a high standard of customer service and creating personalized experiences for customers.
- The role involves conducting in-person customer appointments in a luxury showroom environment.
- The Assistant Manager will assist in recruitment and management of the Customer Experience team.
- The position requires collaboration with various departments, including operations, marketing, and HR.
- The candidate will be responsible for problem-solving customer experience escalations and implementing efficiency improvements.
- The role includes maintaining visual merchandising standards in the showroom.
- The Assistant Manager will work towards achieving sales targets and team KPIs.
âš¡ Requirements
- The ideal candidate should have experience managing people in a retail or direct-to-consumer sales environment.
- A proven track record of recruiting and developing high-performing teams is essential for success in this role.
- The candidate should possess a strong passion for customer service and creating positive experiences for clients.
- Excellent organizational skills and a focus on execution and problem-solving are crucial for managing the team effectively.
- Strong written and verbal communication skills are necessary to interact with customers and team members.
- The candidate should be a motivated self-starter with the ability to adapt quickly in a dynamic environment.
- Time management skills and accountability are important traits for this position.
- An understanding of diversity, equity, and inclusion concepts is valued in the workplace.