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Customer Experience Assistant Manager

Create memorable and personalized customer experiences in a luxury jewelry showroom.
Chicago
Mid-Level
4 days ago

✨ About The Role

- The Assistant Manager will lead a team of Concierges, Customer Experience Assistants, and Jewelry Consultants. - Responsibilities include maintaining a high standard of customer service and creating personalized experiences for customers. - The role involves conducting in-person customer appointments in a luxury showroom environment. - The Assistant Manager will assist in recruitment and management of the Customer Experience team. - The position requires collaboration with various departments, including operations, marketing, and HR. - The candidate will be responsible for problem-solving customer experience escalations and implementing efficiency improvements. - The role includes maintaining visual merchandising standards in the showroom. - The Assistant Manager will work towards achieving sales targets and team KPIs.

âš¡ Requirements

- The ideal candidate should have experience managing people in a retail or direct-to-consumer sales environment. - A proven track record of recruiting and developing high-performing teams is essential for success in this role. - The candidate should possess a strong passion for customer service and creating positive experiences for clients. - Excellent organizational skills and a focus on execution and problem-solving are crucial for managing the team effectively. - Strong written and verbal communication skills are necessary to interact with customers and team members. - The candidate should be a motivated self-starter with the ability to adapt quickly in a dynamic environment. - Time management skills and accountability are important traits for this position. - An understanding of diversity, equity, and inclusion concepts is valued in the workplace.
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Customer Experience Assistant Manager
Chicago
Operations
Job is no longer active
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