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Customer Experience Assistant Manager
Create personalized luxury experiences for customers during in-person jewelry appointments.
Atlanta
Mid-Level
2 weeks ago
Brilliant Earth
An online retailer specializing in ethically sourced and environmentally friendly jewelry.
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✨ About The Role
- The Assistant Manager will lead a team of Concierges, Customer Experience Assistants, and Jewelry Consultants.
- Responsibilities include maintaining a high standard of customer service and creating personalized experiences for customers.
- The role involves conducting in-person customer appointments in a luxury showroom environment.
- The Assistant Manager will assist in recruitment and management of the Customer Experience team to achieve sales targets.
- The position requires collaboration across various departments, including operations, marketing, and HR.
- The candidate will be responsible for problem-solving customer experience escalations and implementing efficiency improvements.
- The role requires maintaining a luxury environment in the showroom and upholding visual merchandising standards.
- The Assistant Manager will partner with Workforce Operations Analysts to create and maintain team schedules.
âš¡ Requirements
- The ideal candidate should have experience managing people in a retail or direct-to-consumer sales environment.
- A proven track record of recruiting and developing high-performing teams is essential for success in this role.
- The candidate should possess a strong passion for customer service and creating positive experiences for clients.
- Excellent organizational skills and a focus on execution and problem-solving are crucial for this position.
- Strong written and verbal communication skills are necessary to effectively interact with customers and team members.
- The candidate should be a motivated self-starter with a high efficiency work style and attention to detail.
- A commitment to diversity, equity, and inclusion in the workplace is important for fostering a positive team environment.
- An interest in socially and environmentally responsible organizations and products aligns with the company's mission.
About Brilliant Earth
An online retailer specializing in ethically sourced and environmentally friendly jewelry.