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Customer Experience Assistant Manager
Create memorable and personalized customer experiences in a luxury jewelry showroom.
King of Prussia, Pennsylvania, United States
Mid-Level
3 weeks ago
✨ About The Role
- The Assistant Manager will lead a team of Concierges, Customer Experience Assistants, and Jewelry Consultants.
- Responsibilities include maintaining a high standard of customer service and creating personalized experiences for customers.
- The role involves conducting in-person customer appointments in a luxury goods environment.
- The Assistant Manager will collaborate with various departments to enhance the customer experience and implement efficiency improvements.
- The position requires problem-solving customer experience escalations in partnership with operations and customer care.
- The candidate will assist in recruiting and managing a Customer Experience team focused on achieving sales targets.
âš¡ Requirements
- The ideal candidate should have experience managing teams in a retail or direct-to-consumer sales environment.
- A proven track record of recruiting and developing high-performing teams is essential for success in this role.
- The candidate should possess strong organizational skills and a focus on execution and problem-solving.
- Excellent written and verbal communication skills are necessary to effectively interact with customers and team members.
- A passion for creating positive customer service experiences is crucial for this position.
- The candidate should be a motivated self-starter with attention to detail and exceptional time management skills.
- An understanding of diversity, equity, inclusion, and workplace belonging concepts is important for fostering a positive team environment.
Customer Experience Assistant Manager
King of Prussia, Pennsylvania, United States
Operations
Job is no longer active