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Customer Experience Manager

Drive the team to exceed sales goals while enhancing the customer experience in the showroom.
San Francisco, California, United States
Mid-Level
$80,000 - 100,000 USD / year
1 month ago

✨ About The Role

- The Customer Experience Manager will lead a team of Customer Experience Assistants, Jewelry Consultants, and Concierges to meet sales targets. - They will drive showroom sales performance by coaching team members and ensuring they understand business processes and KPIs. - The role involves designing and implementing initiatives to improve customer experience and operational efficiency. - The manager will partner with the customer care team to resolve escalated customer issues effectively. - They will maintain a high standard of customer service and ensure the showroom is efficient and functional. - Conducting in-person customer appointments to present jewelry in a personalized manner is a key responsibility. - The manager will collaborate with various departments to drive business growth and enhance customer satisfaction.

âš¡ Requirements

- The ideal candidate has a strong passion for customer service and goes above and beyond to ensure a positive experience for every customer. - They are driven to exceed sales goals and have a track record of helping teams achieve their targets. - Attention to detail is crucial, as they will be responsible for creating personalized experiences in a luxury environment. - Excellent communication skills are essential for interacting with customers and team members effectively. - A creative thinker who can bring innovative ideas to improve processes and customer experiences is highly valued. - The candidate should have a collaborative mindset, believing in teamwork to transform the jewelry industry. - A passion for leadership and a desire to develop and mentor team members is important for success in this role.
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Customer Experience Manager
San Francisco, California, United States
$80,000 - 100,000 USD / year
Operations
Job is no longer active
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