✨ About The Role
- The Customer Experience Manager will lead a team of Customer Experience Assistants, Jewelry Consultants, and Concierges to meet sales targets.
- They will drive showroom sales performance by coaching team members and ensuring they understand business processes and KPIs.
- The role involves designing and implementing initiatives to improve customer experience and operational efficiency.
- The manager will partner with the customer care team to resolve escalated customer issues effectively.
- They will maintain a high standard of customer service and ensure the showroom is efficient and functional.
- Conducting in-person customer appointments to present jewelry in a personalized manner is a key responsibility.
- The manager will collaborate with various departments to drive business growth and enhance customer satisfaction.
âš¡ Requirements
- The ideal candidate has a strong passion for customer service and goes above and beyond to ensure a positive experience for every customer.
- They are driven to exceed sales goals and have a track record of helping teams achieve their targets.
- Attention to detail is crucial, as they will be responsible for creating personalized experiences in a luxury environment.
- Excellent communication skills are essential for interacting with customers and team members effectively.
- A creative thinker who can bring innovative ideas to improve processes and customer experiences is highly valued.
- The candidate should have a collaborative mindset, believing in teamwork to transform the jewelry industry.
- A passion for leadership and a desire to develop and mentor team members is important for success in this role.