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Retail Assistant Manager
Create memorable and personalized jewelry experiences for customers in the Miami showroom.
Miami
Mid-Level
1 month ago
✨ About The Role
- The Assistant Manager will lead a team of Concierges, Customer Experience Assistants, and Jewelry Consultants in a luxury jewelry showroom.
- Responsibilities include recruiting and managing the Customer Experience team to achieve sales targets and provide exceptional service.
- The role involves creating personalized experiences for customers and guiding them through purchasing decisions.
- The Assistant Manager will respond to customer inquiries via phone, email, and live chat, ensuring high service standards.
- Conducting in-person customer appointments in the showroom is a key aspect of the job, focusing on luxury customer experiences.
- The position requires collaboration with various departments, including operations, merchandising, and marketing.
- The Assistant Manager will also maintain showroom standards, including visual merchandising and decor.
âš¡ Requirements
- The ideal candidate should have experience managing people in a retail or direct-to-consumer sales environment.
- A proven track record of recruiting and developing high-performing teams is essential for success in this role.
- The candidate should possess a strong passion for customer service and creating positive experiences for clients.
- Excellent organizational skills and a focus on execution and problem-solving are crucial for managing the team effectively.
- Strong written and verbal communication skills are necessary to interact with customers and team members.
- The ability to think critically and adapt quickly in a fast-paced environment is important for this position.
- A proficiency in Spanish (B2 - C2 level) is preferred, indicating a diverse and inclusive approach to customer interactions.
Retail Assistant Manager
Miami
Operations
Job is no longer active