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Retail Assistant Manager

Create personalized luxury experiences for customers in the Miami showroom.
Miami
Mid-Level
2 weeks ago
Brilliant Earth

Brilliant Earth

An online retailer specializing in ethically sourced and environmentally friendly jewelry.

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✨ About The Role

- The Assistant Manager will lead a team responsible for delivering exceptional service to customers in a luxury jewelry showroom. - This role involves conducting in-person customer appointments and guiding customers through purchasing decisions. - The Assistant Manager will be responsible for maintaining high standards of customer service and showroom efficiency. - The position requires collaboration across various departments, including operations, merchandising, and marketing. - The role includes problem-solving customer experience escalations and implementing efficiency improvement initiatives.

âš¡ Requirements

- The ideal candidate should have experience managing people in a retail or direct-to-consumer sales environment. - A proven track record of recruiting and developing high-performing teams is essential for success in this role. - The candidate must possess excellent written and verbal communication skills, with proficiency in Spanish being a requirement. - Strong organizational skills and a focus on execution, problem-solving, and process improvement are necessary. - A passion for providing exceptional customer service and creating positive experiences for customers is crucial.
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Retail Assistant Manager
Miami
Operations
About Brilliant Earth
An online retailer specializing in ethically sourced and environmentally friendly jewelry.