✨ About The Role
- The Retail Store Manager will lead a team in achieving and exceeding sales goals while fostering exceptional customer experiences.
- Responsibilities include recruiting, mentoring, and coaching a team of Customer Experience Assistants, Jewelry Consultants, and Concierges.
- The role requires taking full accountability for showroom and office operations, ensuring high standards of customer service and operational efficiency.
- The manager will analyze sales data to identify opportunities for improvement and implement strategic initiatives.
- Ongoing training, coaching, and performance feedback will be provided to develop the team's skills and capabilities.
- The manager will also maintain a luxury environment in the showroom, upholding visual merchandising and retail operations standards.
- Collaboration across departments is essential to drive business growth and customer satisfaction.
âš¡ Requirements
- The ideal candidate should have proven experience managing people in retail or direct-to-consumer sales, focusing on achieving and exceeding sales targets.
- Strong leadership abilities are essential, with the capacity to inspire and develop a high-performing team.
- Excellent business acumen is required, along with the ability to analyze data and make strategic decisions.
- Exceptional communication skills, both written and verbal, are necessary for effective team and customer interactions.
- A robust understanding of CRM software is important for managing customer relationships effectively.
- An entrepreneurial spirit and self-starter mindset will contribute to success in this role.
- A bachelor's degree or equivalent is preferred, along with an interest in socially and environmentally responsible organizations and products.