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Retail Store Manager
Drive showroom sales performance by implementing strategic initiatives based on data analysis.
King of Prussia, Pennsylvania, United States
Mid-Level
2 weeks ago
Brilliant Earth
An online retailer specializing in ethically sourced and environmentally friendly jewelry.
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✨ About The Role
- The Retail Store Manager will lead a team in achieving and exceeding sales goals in the King of Prussia showroom.
- Responsibilities include recruiting, mentoring, and coaching a team of Customer Experience Assistants, Jewelry Consultants, and Concierges.
- The role involves driving showroom sales performance by analyzing data and implementing strategic initiatives for improvement.
- The manager will take full accountability for showroom and office operations, ensuring high standards of customer service and operational efficiency.
- The position requires fostering a positive team environment and providing ongoing training and performance feedback.
- The manager will also be involved in conducting in-person customer appointments and maintaining a luxury environment in the showroom.
- Collaboration across departments is essential to drive business growth and enhance customer engagement.
âš¡ Requirements
- The ideal candidate should have proven experience managing people in retail or direct-to-consumer sales, focusing on achieving and exceeding sales targets.
- Strong leadership abilities are essential, with the capacity to inspire and develop a high-performing team.
- Excellent business acumen is required, along with the ability to analyze data and make strategic decisions.
- Exceptional communication skills, both written and verbal, are necessary for this role.
- A robust understanding of CRM software is important for managing customer relationships effectively.
- The candidate should possess an entrepreneurial spirit and a self-starter mindset.
- A bachelor's degree or equivalent is preferred, along with an interest in socially and environmentally responsible organizations and products.
About Brilliant Earth
An online retailer specializing in ethically sourced and environmentally friendly jewelry.