Software Quality Manager

Software Quality Manager

Casper is looking for a QA Manager to join our Technology team. In this role, you'll lead the QA function at Casper and transform how quality is defined, measured, and delivered across the organization. Casper has a history of shipping thoughtful, best-in-class digital experiences — and you'll be the owner of ensuring those high standards are upheld as we scale. If you're motivated, self-driven, energized by iterative development, and passionate about building exceptional software in a fast-moving environment, we'd love to meet you.

Casper (Casper.com) believes everyone should sleep better. Casper has a full portfolio of obsessively engineered sleep products—including mattresses, pillows and bedding—designed by the Company's in-house design team. In addition to its e-commerce business, Casper has over 40 retail locations across the United States and its products are available at a number of retailers.

We are deeply committed to building a diverse and inclusive workforce so that we represent all those who dream big equally.

When you're not catching zzz's, this is what you'll do...

• Partner with Technology teams as well as cross-functional business partners — including e-commerce, marketing, finance, operations, retail, and customer experience — to ensure new launches meet Casper's quality bar
• Own and evolve the QA lifecycle as part of our Agile/SCRUM processes
• Work with product, design, and engineering to define user stories, acceptance criteria, and test coverage across manual and automated paths
• Maintain and improve our site performance through ongoing monitoring and reporting
• Lead recurring Accessibility compliance testing cycles
• Create, maintain, and execute test plans and test cases
• Detect, isolate, reproduce, document, and prioritize defects
• Provide clear communication on QA status, product quality metrics, and release readiness across teams
• Champion QA best practices and develop a lightweight center of excellence for quality at Casper

Our dream candidate is/has...

• Has 5+ years of QA Engineering experience, ideally with some leadership or mentorship exposure
• Collaborates effectively with both technical teams and non-technical business stakeholders
• Has experience with bug/task/test management systems (e.g., JIRA, TestRail)
• Has experience with Web/API testing and debugging tools (e.g., Postman, Charles, Fiddler)
• Understands CI/CD pipelines and how quality engineering fits into modern DevOps practices
• Has experience with automated testing frameworks and is comfortable defining an automation strategy — including selecting modern tools/platforms as needed (e.g., Playwright, WebdriverIO, or other contemporary frameworks)
• Has familiarity with AI-assisted testing tools or approaches — such as AI-generated test cases, autonomous regression testing, or leveraging AI agents for repeatable test automation
• Is proactive, curious, and passionate about continuously improving quality processes across systems
• This is a hybrid role requiring that you work 3 days per week from our NYC office.

Targeted Annual Base Salary Range: $120,000-140,000 USD

Casper's compensation philosophy ensures that the actual base salary is based on factors including but not limited to skills, education, experience, special training, time in position, and/or years of service.

We recognize that annual base salary is just one part of a total rewards package. In addition, we offer a comprehensive benefits package, wellbeing resources, and other perks including:

• Medical, vision, and dental insurance to help you with those coughs or cavities (too many waffles)...
• Paid Time Off. We believe in the power of rest so take the time you need to recharge.
• Dream-worthy gifted products after tenure milestones!
• Employee Discount to use on whatever you like (with a few exceptions) and product discounts for friends and family!
• … and more!

If you dream about this stuff this job is probably right for you. We look forward to learning more about you!

#LI-Hybrid