Manager, Retail Store

Manager, Retail Store

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you're welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you're not expected to fit a mold. You're encouraged to break it and create something better.

Overview

A world leader in innovative, casual footwear, Crocs, Inc., is dedicated to the future of comfort. Our original and most famous style, the Classic Clog, is instantly recognized around the world — and for good reason: since 2002, we've sold more than 600 million pairs in over 90 countries! We achieved our status as a global leader in the casual footwear category by taking an inherently simple approach to uniting style, modern comfort, and value.

What You'll Do

Deliver outstanding service to our consumers using our C.H.A.R.M service model

Lead the store team in surpassing performance metrics including sales, consumer service, and charms

Apply analytical thinking & company reporting to find opportunities within the store, empowering the team to make strategic decisions

Lead visual presentation, product flow, replenishment, and operational standards throughout the store

Build a welcoming, inclusive environment that engages promotes internal growth, and builds an external network of talent

Coordinate, delegate, prioritize, and meet store deadlines while ensuring effective follow-up on daily activities

Contribute to crafting a team environment that encourages sharing of suggestions, ideas, and concerns while upholding Crocs Inc. values

Learn & assist in various departments including consumer service, product knowledge, visual presentation, and stock room management.

Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, assisting in pricing and markdown processes seasonally, promoting loyalty programs, maintaining cleanliness and recovery standards, etc.

Adhere to Crocs Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures.

What You'll Bring to the Table

Must be 18 years or older

4+ years of total retail experience, preferably with previous Store Manager experience.

Proven leadership skills with the ability to challenge, empower, and drive team results

Strong communication skills (written and verbal) to successfully connect with store team members, operations managers, district managers, and corporate partners

A valid driver's license and clean driving record may be required

Desire to succeed in a high-growth, fast-paced retail environment

Flexibility in work schedule including availability for nights, weekends, holidays, and extended hours

Ability to move merchandise with appropriate equipment to and from the backroom and sales floor daily

Ability to place and arrange items on all shelves and racks daily

Ability to climb and descend ladders carrying merchandise daily

Ability to lift 30 pounds or more with assistance daily

Ability to be on your feet for at least 8 hours per shift and to continuously move around all areas of the store daily

Ability to also be required to stand, walk, kneel, or balance for a duration of time daily

Ability to read instructions, reports, and information on computer/register screens and to key information into the computer on a daily basis