Customer Supply Chain Manager

Customer Supply Chain Manager

The Customer Supply Chain Manager is responsible for delivering an excellent customer experience to our key customers. Partnering on day-to-day activities, as well as projects to deliver supply chain improvements both internally and externally. No two days are the same at e.l.f. Beauty. The customer supply chain manager will need to have the ability to adapt to situations as they arise, problem solving and delivering best-in-class customer service day in day out.

The core of this role will be building relationships and collaborating with key retailers on everything from forecasting promotional events and innovation launches to identifying and mitigating supply risks, using customer in-stocks and sales data to identify potential stock shortages and working with the relevant stakeholders (internal and external) to improve them. Proactively communicating with customers, bringing outside knowledge into the demand plan and relaying information to the customers to enable them to plan their orders and manage their inventory appropriately.

Responsibilities

• Lead customer specific supply chain projects and initiatives as this role serves as the single point of contact for e.l.f. Beauty to customer operations
• Continually assess opportunities to improve customer supply chain, reduce operational costs, and drive volume through supply chain metrics
• Develop a deep understanding of the retail customer's distribution strategy and success metrics and help to build supply chain relationships and strategic approach with our key retailers
• Strong analytical skills to produce qualitative/quantitative data (using Excel, PowerPoint, NetSuite, Tableau) that can be shared to drive business
• Proven influencing skills that deliver optimal productivity for both e.l.f. Beauty and the customers
• Broad understanding of policies, processes and systems relating to retail distributor operations
• Overseeing and ensuring smooth order processing with DC's and timely delivery to all customers with an extra focus on and extra activity such as innovation planning and customer expansion
• Support onboarding of new customers (internal and external contribution)
• Provide weekly sell in data vs. forecast and any risks associated to the month/quarter plan to Finance, Sales and Operations stakeholders
• Fill in weekly KPI's for fulfillment and In stocks working to a target of +98.5%
• Be aware of our service levels for all accounts, providing analysis of the root cause and action plan, working alongside Demand Planning
• Internal and external collaboration for alignment and opportunity identification
• Participate and contribute to customer demand forecasting, maximizing forecast accuracy
• Participate and influence assortment decisions aimed at optimizing sales and productivity by utilizing analytics, market research, consumer research, and customer intelligence
• Ability to connect internal functions to drive supply chain improvements (fill rate, on-time, in-stocks, reduce potential chargebacks, customer program execution) for the customer
• Responsible for teaching and influencing the internal organization of the "e.l.f. way" regarding customer expectations and execution for each customer within scope.

Requirements

• 5+ years of experience desired in FMCG supply chain.
• Bachelor's degree in Supply Chain or another analytical field preferred or equivalent experience
• Experience of working within a startup business, where processes have been limited in maturity. Willing and able to identify opportunities for process improvement and lead projects to implement/improve processes
• Excellent communication skills both verbal and written.
• Ability to communicate with Senior management effectively and clearly
• Proven experience of building and relationships with key customers and delivering results
• Able to work autonomously, managing own workload
• Entrepreneurial and not afraid to challenge the status quo. Can identify opportunities for improvement, and is willing to take the lead on projects that may be outside scope of their day-to-day responsibilities
• Proven experience of business partnering with key functions, including sales, demand/supply planning, marketing to deliver on business objectives
• Able to make decisions with little data or where data may be ambiguous
• Excellent Excel Skills and knowledge
• Proficient in Microsoft Suite (Word, PowerPoint, and Outlook)
• Willingness to travel across the region as required