Research Operations Program Manager

Research Operations Program Manager

Research is crucial to our ability to achieve our mission and serve our customers. It allows us to answer key questions ranging from what our biggest opportunities are to how to accurately solve a problem with a new feature. At Faire, we have a distributed research model where both researchers and non-researchers across the company conduct research by interviewing customers, developing surveys, and conducting studies through a variety of other research methodologies. Research at Faire is truly a company-wide effort - to make this possible, we rely on our Research Operations team to build and run the tools and systems necessary to enable everyone at Faire to conduct research.

We're looking for a Research Operations Program Manager to shape and scale the systems that power research at Faire — with a focus on implementing innovative, AI-driven solutions. In this role, you'll partner across Research, Product, Design, Strategy, and other functions to build programs that enable every team to generate insights with speed, rigor, and impact.

What you'll do:

• Identify, evaluate, and introduce new research tools — including AI-driven solutions — to increase efficiency and expand research capacity.
• Manage and improve participant management systems, including panels and rolling programs, to enable recurring, high-quality research engagement.
• Coordinate survey launches, prevent conflicts, and support setup/testing for priority studies to ensure data quality.
• Establish and maintain protocols for research data compliance.
• Promote and support research as a practice across the company, enabling teams to generate insights with rigor and confidence.

Qualifications:

• 4+ years of program management or related experience
• 4+ years of experience in Research Operations
• Proficiency with SQL, Qualtrics (or comparable tool), and Excel/GoogleSheets.
• Demonstrated experience using AI and automation to improve workflows and unlock new capabilities.
• Ability to understand and solve complex technical problems, develop new capabilities, and assess and implement external tools.
• Strong communication skills with the ability to collaborate across teams and support others in learning new systems.
• Experience creating measurable impact by designing and scaling systems or programs.
• Ability to create goals and projections to measure the impact of your programs and developments.
• Open to change and enthusiastic about developing new initiatives

Salary Range:

San Francisco or New York City: the pay range for this role is $116,500 - $160,000 per year.

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.

Why you'll love working at Faire:

• We are entrepreneurs: Faire is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams. Every member of our team is taking part in the founding process.
• We are using technology and data to level the playing field: We are leveraging the power of product innovation and machine learning to connect brands and boutiques from all over the world, building a growing community of more than 350,000 small business owners.
• We build products our customers love: Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie - not steal a piece from it. Running a small business is hard work, but using Faire makes it easy.
• We are curious and resourceful: Inquisitive by default, we explore every possibility, test every assumption, and develop creative solutions to the challenges at hand. We lead with curiosity and data in our decision making, and reason from a first principles mentality.