Langops Specialist

LangOps Specialist

LangOps is a newly established team within the LangOps and Dev vertical dedicated to the operational excellence and improvement of content at FARFETCH. As a LangOps Specialist, you will work on researching, proposing and building content solutions for the wider LangOps and Dev teams. You will build a holistic roadmap taking into account internal and external stakeholders and partners, categories, and content requirements for all tenants (farfetch.com and FPS) and support in its execution. You will be accountable for the overall performance and execution of projects within this workstream and act as the go-to for senior leaders and other key stakeholders.

What You'll Do

• You will focus on solutions and oversee the wider operational excellence of the LangOps and Dev team, managing E2E projects from idea to testing and publication.
• You will retain and nurture the relationship with internal and external stakeholders (including Product, Marketing, Commercial, Engineering and Design), providing solutions and acting as their main point of contact for any new requirements, and overseeing their implementation.
• You will determine methods, research and design solutions for the LangOps teams and act as a subject matter expert within the company for Brand & Marketing, UX and Operational areas.
• You will act as a technical lead in cross functional projects to coordinate activities of key contacts even outside your own area of expertise.
• You will collaborate with the other LangOps Specialists in the team to harmonise processes across verticals and fulfil requirements for content across the FF Group, as well as identify new requirements for our tooling, whether that is new features, integrations and other improvements.
• You will nurture the relationship with the LSP and our tech providers, providing the relevant support and building a pipeline of content solutions in collaboration with them.
• You will own the operational quality of Brand & Marketing, UX and Operational content, focusing on identifying issues, gaps and other challenges, and providing solutions to the relevant stakeholders.
• You will be working with Designers, Product, Legal and Project managers to review UI and UX solutions for global and local solutions.
• You will own the content management tools (internal CMS and external platforms like Coremedia) for Brand & Marketing, UX, and Operations. You will also be the owner of monday.com, a cross-vertical processes-related tool used for project, capacity and budget management.

Who You Are

• You have project management experience, leading projects with mid to high-level complexity.
• You have good knowledge of UX and UI best practices, including basic knowledge of HTTP and CSS script.
• You have some experience managing multilingual ecommerce content calendars.
• Extensive experience using content management tools such as Coremedia, and project management tools such as monday.com.
• You are a highly organised self-starter, a subject matter expert within the content management world.
• You have extensive experience collaborating with other specialists within your team and work collaboratively or independently to find solutions aligned with the organisation's strategic direction and needs.
• You are highly solution-oriented, able to think big before coming up with simple yet effective solutions.
• You are adept at managing internal and external stakeholders.
• Experience in localisation and content management is a must.
• You are fluent in English and knowledge of at least one other language is a plus.

Rewards & Benefits

• Health insurance for the whole family, flexible working environment and well-being support and tools
• Extra days off, sabbatical program and days for you to give back for the community
• Training opportunities and free access to Udemy
• Flexible benefits program

Equal Opportunities Statement

• Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.

Scam Disclaimer

• It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.