Payments Operations Manager (fintech)

Payments Operations Manager (Fintech)

Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world's best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.

Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.

We are seeking a Payments Operations Manager (Fintech) to drive the optimization and strategic alignment of our end-to-end payment flows. This is a high-impact role focused on identifying strategic opportunities, defining system requirements, and achieving operational excellence in key metrics (like authorization success rates). You will lead cross-functional programs and manage the team responsible for enhancing the stability, performance, and compliance of our global payment infrastructure.

What You'll Do

Team leadership: Lead, mentor, and develop a high-performing team of operational specialists and analysts, providing strategic direction, managing their growth, and fostering a culture of ownership and data-driven excellence.

Define Payments Strategy: Develop the strategic roadmap for payments operations, prioritizing initiatives to maximize flow success, system integrity, and compliance.

Lead Flow Optimization: Drive strategic initiatives to significantly improve success rates across key payment stages (authorization, capture, and refunds) through deep analysis and process redesign.

Ensure Technical Alignment: Act as the key bridge to guarantee system synchronization between internal platforms and external Payment Service Providers (PSPs) to maintain data accuracy and prevent operational breaks.

Manage Strategic Programs: Lead complex, large-scale projects focused on architectural improvement, operational automation, and efficiency gains across the payments ecosystem.

Ensure Governance & Compliance: Oversee strategic planning for operational risk and compliance, guaranteeing adherence to payment rules (e.g., PCI DSS, PSD2) and driving necessary system upgrades proactively.

Cross-Functional Leadership: Serve as a strategic partner for Product, Engineering, and Finance, translating high-level business goals into measurable operational requirements.

Who You Are

You have 5+ years of experience in a high-impact strategy or operational role, with at least 2+ years in a management position.

Expertise in Strategic Optimization: Proven track record of successfully leading and implementing large-scale process improvements or projects with significant business impact.

Demonstrable ability to manage complex, multi-stakeholder initiatives, lead and motivate a technical team, and influence decision-making at a senior level.

Strong analytical skills used to interpret operational data and define strategic direction.

Excellent communication and cross-functional leadership skills.

Experience with operational risk management and maintaining compliance in a regulated environment is highly valued.

Experience in Consumer Payments is beneficial. (Nice-to-Have)

Understanding of the end-to-end payments lifecycle like authorization, clearing, settlement, reconciliation. (Nice-to-Have)

Knowledge of scripting/query languages (SQL) for strategic data analysis. (Nice-to-Have)

Rewards & Benefits

Health insurance for the whole family, flexible working environment and well-being support and tools

Extra days off, sabbatical program and days for you to give back for the community

Training opportunities and free access to Udemy

Flexible benefits program

Equal Opportunities Statement

FARFETCH is committed to being an inclusive workplace where diversity in all its forms is celebrated. We make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other classification protected by applicable federal, state or local laws or ordinances. If you require special accommodation, please let us know.

Scam Disclaimer

It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.