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Senior Manager, CX Planning & Analytics
Develop advanced forecasting models to optimize staffing and resource allocation for customer demand.
Santa Monica, California, United States
Senior
$90,000 - 120,000 USD / year
2 weeks ago
FIGS
FIGS is a medical apparel company that designs and sells stylish and functional scrubs.
1 Similar Job at FIGS
✨ About The Role
- The Senior Manager, CX Planning & Analytics will be responsible for driving workforce planning and financial analysis within the CX organization.
- This role involves developing and executing staffing strategies to optimize scheduling and resource allocation.
- The candidate will collaborate with Finance to create robust forecasting models for headcount and attrition.
- Identifying cost-saving opportunities while maintaining service quality will be a key responsibility.
- The role includes partnering with the analytics team to build dashboards and track key performance indicators (KPIs).
âš¡ Requirements
- The ideal candidate will have over 5 years of experience in workforce planning, forecasting, analytics, and vendor management.
- A strong financial acumen is essential, with a proven ability to assess ROI and drive cost efficiencies.
- The successful individual will possess a strategic, data-driven mindset and a passion for operational excellence.
- Exceptional problem-solving skills are necessary, along with the ability to pivot quickly in a dynamic environment.
- Strong communication skills are required to translate complex data into actionable insights for all stakeholders.
Senior Manager, CX Planning & Analytics
Santa Monica, California, United States
$90,000 - 120,000 USD / year
Operations
About FIGS
FIGS is a medical apparel company that designs and sells stylish and functional scrubs.