Operations - art Technician

Operations-Art Technician

Framebridge has reimagined the custom framing experience to deliver beautiful, convenient custom framing for a modern lifestyle. We've eliminated the hassle and expense of traditional framing with our digitally-native online experience, convenient retail locations, and centralized manufacturing studios. We make it easy and fun to custom frame the things you love, and we've proudly framed over 2.5 million pieces and counting. To fulfill our mission, we have to build a great team across a number of disciplines – ecommerce, retail, design and manufacturing.

We are a consumer business operating online and in our over 38 retail stores – and growing. We operate multiple manufacturing facilities in Richmond, KY, Stanton KY, Winchester, VA, and our newest location in Henderson, NV, that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.

At our manufacturing studio, our team is responsible for creating and assembling customer orders from our Retail stores and online business. These may include beautiful pieces of timeless art, mounting a piece of clothing or a tapestry, or framing an unforgettable photo from an unforgettable moment. Our team processes the orders from custom technology, measures all the inputs to the highest quality, and cuts, mounts, and frames the art with pristine perfection. We are detail-oriented craftsmen and makers who work with our hands all day to ensure our customers' prized possessions are taken care of and that the end product surpasses expectations. We are a factory team who cuts, sews, builds, glues, measures, frames, and ships our goods back to delighted individuals.

As an Art Tech you will play a crucial role in the custom framing process. You will use custom technology to read and receive orders from our customers and ensure that we have accurate measurements, color and style selections, and all the information required to create the customer's vision for their unique pieces. You will be responsible for applying hardware to assembled picture and art frames and responsible for conducting final quality checks to ensure customer satisfaction. Each order is custom and so you will need great attention to detail since no two pieces of art are alike! Working closely with team members you will collaborate to meet production goals and oversee the entire lifecycle of customer pieces, from work order completion to mounting, assembly, and final quality control. Your duties include securely affixing paintings, photographs, or prints onto support surfaces for framing, as well as meticulously assembling various components of the artwork.

Responsibilities:

• Document customer framing preferences that are special to each order including how the customer envisions their final product look
• Responsible for accurately inputting measurements, ensuring compatibility of art and the customers' selections of frames and mount boards.
• Support mat orders as needed and will be cross trained to support framing and mounting processes.
• Work with our customer experience team and leadership team to escalate any questions or concerns regarding customer artwork or orders.
• Prepare and mount art pieces according to customer specifications to help make customers' visions come to life.
• Meticulously assemble fine artwork pieces, adhering to stringent quality standards and precise measurements.
• Review work orders, utilize specific mount types, and execute precise mounting procedures.
• Use hand tools and computer systems for documentation and application.
• Responsible for delicate components and for quality assurance of each art piece.
• Precision trimming of surrounding materials to protect customer artwork using appropriate tools and methods.
• Leverage visual-spatial skills for aesthetically pleasing presentation of final products.
• Meet production and quality goals to support Framebridge's overall business needs.

Qualifications:

• Acute attention to detail and commitment to craftsmanship.
• Deep appreciation and care for the integrity of art and a strong aesthetic to help preserve the allure of each piece worked on.
• Adaptable and comfortable working in a fast-paced and changing environment.
• Adept at using measuring tape and tools for accuracy.
• Excellent at problem solving, time management, and creativity.
• Communication skills with the ability to effectively convey information.
• Proficient in computer literacy, including basic software applications.
• Ability to identify color and shade differences with a keen eye.
• Collaborative mindset and capable of working well with others in a team environment.
• Ability to discern when assistance or escalation is needed.
• Willingness to help whenever needed and maintain and promote a positive work culture.
• Appreciation for art and care for customer experience.

Physical Qualifications:

• Standing/walking 8 plus hours a day.
• Lifting 10 - 25 pounds.
• PPE = safety glasses.

Skills to Have or Learn at Framebridge:

• Deep understanding of mount types and techniques for achieving them.
• Familiarity with materials and art mediums.
• Ability to identify the safest and most suitable mounting methods for each art pieces.
• Best practices in art safety.

Claim to Frame:

• Health benefits: three medical plan options so you and yours stay healthy.
• 401k and Pension: saving opportunities to help you dream big and prepare for the future.
• Vacation policy: paid time off so you can rest, recharge, and reframe.
• Discounts & Perks: because we love what we do.

Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

Full time