Retail Regional Manager, East Coast - Remote Eligible

Retail Regional Manager, East Coast

At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. We are taking the market and expanding the market for custom framing, all while building a beloved brand associated with celebrating the best moments in life. In order to fulfill our mission, we have to build a great team across several disciplines – ecommerce, retail, design, and manufacturing.

We are a consumer business operating online and in our growing fleet of retail stores. We operate multiple manufacturing facilities that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.

The Role: Retail Regional Manager

Salary: 170K-195K

Your Mission: As a Regional Manager, you play a key role in driving the overall success of a large portfolio of stores. This includes achieving sales goals, improving profitability, and bringing Framebridge's brand vision to life. You will lead store teams to create a consistent, inspiring client experience and build a positive and value-driven culture, and support the development of high-performing, goal-oriented teams.

Your Legacy: You are a strategic leader who is adept at driving sales, maximizing profitability, ensuring operational excellence, developing high-performing teams across your assigned region. You are a motivational leader with a strong business acumen, deep customer orientation, with an ability to inspire excellence at scale.

Who you are:

• 10+ years in Retail Leadership, with at least 5 of those years overseeing 15+ locations. Experience managing 30+ locations strongly preferred.
• Experience fostering a culture of accountability and high performance while motivating teams to succeed, driven by clear communication through your direct report team and overall comms to the fleet.
• Exceptional financial and business acumen with strong P&L management experience.
• Excellent analytical skills; ability to interpret sales data and make data-driven decisions.
• Strong problem-solving, strategic planning, and organizational skills.
• Experience in the Retail sector with an interior design/creative background preferred.
• Experience in high-growth or high-touch, consultative retail environments.
• Outstanding written and verbal communication skills

Profitability

• Drive Regional Profitability: Assume P&L responsibility for the region, meticulously analyzing financial reports (sales, profit, loss, inventory) to identify trends, opportunities, and potential issues.
• Performance Management: Continuously monitor Key Performance Indicators (KPIs). Implement targeted strategies to address underperforming locations. Work with our direct reports to create strategies for improvement.
• Budget Oversight: Manage regional budgets, including payroll, travel, and controllable expenses, ensuring fiscal responsibility without compromising brand standards or customer experience.

People

• Talent Acquisition & Retention: Partner with People & Culture and retail leadership team to recruit, hire, and onboard top-tier management talent for all locations.
• Build a Leadership Pipeline: Actively coach, mentor, and develop Area and District Managers, identifying high-potential individuals and creating clear succession plans.
• Performance Culture: Foster a culture of high performance, accountability, and continuous improvement. Conduct regular performance reviews, provide constructive feedback, and manage all aspects of team performance.
• Servant Leadership: create a team environment that is driven, measured, and enhanced by our values.
• Training & Empowerment: Ensure all teams are proficient in product knowledge, sales techniques, and operational procedures. Empower leaders to make sound business decisions that benefit their store and the region, supporting Framebridge's 100% happiness guarantee.

Operations

• Operational Excellence: Enforce company policies, procedures, and operational standards across stores. Ensure consistency in execution, including art safety, chain of custody, visual merchandising, inventory management, and loss prevention.
• Store Visit Cadence: Implement a strategic store visit schedule to ensure all 30-50 locations receive appropriate levels of support, coaching, and compliance auditing.
• Visual Merchandising: Uphold and execute the brand's visual standards, ensuring all stores provide a compelling and consistent customer experience.

Customer Experience

• Champion the Brand: Serve as the ultimate brand ambassador, ensuring that every store delivers an exceptional and consistent customer experience.
• Market Awareness: Monitor customer feedback, competitive activity, and local market trends. Provide actionable insights and recommendations to corporate partners (Marketing, Merchandising, Retail Operations, People & Culture, etc).
• Problem Resolution: Act as a senior point of escalation for customer and team member relations issues, resolving them professionally and effectively.

Reports to: SVP of Retail Stores

Location: Remote/In-Region

Work Expectations/Travel: Be present in stores at least 60-70% of the work week to lead and support your teams. Travel approximately 75% of the week, including corporate meetings, key weekends and peak time. Prioritize travel based on strategic initiatives, prioritization of markets with business impact and development of teams to scale growth. Be a positive force—an advocate for change and a champion of what's possible.

Time Type: Full time

Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.