Temp IT Support Specialist, Retail (remote, Weekends) - Remote Eligible

Temp It Support Specialist, Retail (Remote, Weekends)

Key Responsibilities

• Provide day-to-day technical support to store staff across multiple retail locations remotely and/or on-site when necessary
• Monitor and maintain store network connectivity, Wi-Fi access and VoIP systems to minimize downtime
• Troubleshoot and resolve issues related to point-of-sale (POS) systems, printers, barcode scanners, phone systems and other in-store devices
• Manage and scale MDM system for efficient deployment, security compliance and lifecycle management of store devices
• Perform regular maintenance, updates and patching on store systems, ensuring compliance with IT and security standards
• Coordinate with vendors and service providers for hardware repairs, internet outages and store-specific service needs
• Log, prioritize and track support tickets using a ticketing system, ensuring timely resolution and communication
• Document troubleshooting steps, solutions and knowledge base articles to improve efficiency and consistency
• Escalate unresolved technical issues to the appropriate IT teams or specialists
• Train retail employees on basic troubleshooting, POS procedures and company tech policies
• Lead, research and support IT-related projects, including hardware refreshes, software changes, security upgrades and process automation initiatives

Qualifications

• Associate or Bachelor's degree in IT, Computer Science, or related field OR equivalent experience in a retail IT support role
• 3+ years of IT support experience, preferably in a multi-site retail or customer-facing environment
• Solid understanding of POS systems, peripherals (scanners, printers), and retail technology infrastructure
• Working knowledge of Windows/macOS environments, mobile device support, and network troubleshooting (TCP/IP, VPN, routers)
• Familiarity with ticketing systems and remote support tools (e.g., FreshService, TeamViewer)
• Strong interpersonal and communication skills; comfortable working directly with non-technical end-users
• Ability to prioritize, multitask, and travel between store locations as needed

Preferred Skills

• Proficiency supporting retail systems such as Shopify POS
• Demonstrated experience with Google Admin and MDM systems (e.g., Kandji, Jamf, Intune)
• Familiarity with Wi-Fi troubleshooting in complex retail settings, preferably with hands-on experience of Cisco Meraki networking solution

Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.