Senior Marketplace Operations Manager - Remote Eligible

Amazon Operations Manager

Freebird is a high-growth DTC brand redefining shaving for millions of people. We have scaled to 9 figures in revenue, served over 1 million customers, and built a reputation for our award-winning electric shaving kits that actually deliver.

Our team is fast-moving, data-driven, and relentlessly focused on growth. We thrive on experimentation, collaboration, and precise execution across every channel that fuels our brand.

We're looking for a highly skilled Amazon Operations Manager to lead the day-to-day execution of our Amazon 3P business. This role is focused on driving operational excellence across listings, advertising, and catalog health, ensuring every aspect of our presence on Amazon is optimized for performance, compliance, and profitability.

The Mission

You will manage the technical and operational details of Seller Central, run advanced ad programs across Sponsored Ads, DSP, and Amazon Marketing Cloud (AMC), and tackle complex issues that arise in the Amazon ecosystem. The ideal candidate thrives in a fast-moving environment, is deeply familiar with Amazon systems and data tools, and can turn analysis into action.

What You'll Do

Amazon 3P Operations

• Manage daily Amazon Seller Central operations, ensuring listings, variations, and product data are accurate, optimized, and compliant
• Oversee content updates across product detail pages, A+ content, and the Brand Store while maintaining brand consistency
• Resolve catalog, listing, and policy issues through proactive case management

Advertising and Analytics

• Manage Sponsored Ads and DSP campaigns to achieve strong performance across ROAS, ACOS, NTB%, CPC, and CVR
• Leverage Amazon Marketing Cloud (AMC) and analytics platforms to uncover insights and guide optimizations
• Monitor trends and KPIs using tools such as XNurta, Perpetua, and Brand Analytics

Cross-Functional Collaboration

• Partner with Creative and Marketing to align brand assets and content with marketplace strategy
• Communicate operational needs with the Supply Chain team to ensure product availability
• Translate strategic direction from leadership into clear, actionable execution plans

Process and Performance Excellence

• Develop and maintain SOPs for recurring operational tasks
• Identify inefficiencies and recommend process improvements or automation opportunities
• Stay up to date on Amazon policy changes to ensure compliance and minimize risk