✨ About The Role
- The Senior Client Partnership & Growth Operations Lead will oversee the setup, testing, execution, and validation of operational processes.
- Daily activities must be executed smoothly while adhering to defined service level agreements (SLAs).
- The role involves collaborating with cross-functional teams to resolve operational issues and support key business initiatives.
- The candidate will identify gaps in operational processes and take ownership of enhancing them, including documentation.
- The position requires leading the development and optimization of processes to maximize efficiency and minimize operational risk.
- Familiarity with tools such as JIRA, Tableau, and Google Suite is necessary for effective work management and delivery.
⚡ Requirements
- The ideal candidate will have over three years of operations experience, demonstrating a strong background in managing operational processes.
- Advanced proficiency in Microsoft Excel and Google Sheets is essential for data analysis and reporting.
- A successful candidate will possess a growth mindset and the ability to navigate ambiguity effectively.
- Strong project management skills are necessary to handle multiple projects simultaneously in a fast-paced environment.
- The candidate should be a team player who can also work independently and take ownership of their responsibilities.
- Excellent verbal and written communication skills are crucial for collaborating with cross-functional teams.
- Attention to detail and a strong service orientation will contribute to the success in this role.