IT Operations Technician

IT Operations Technician

As the IT Operations Technician, you'll be the go-to person for on-site IT support, ensuring our teams at HelloFresh NZ and BeCool NZ can work efficiently and securely. You'll play a vital role in keeping our systems stable, our hardware running smoothly, and our users happy across New Zealand, while also providing general support for the wider APAC region.

This role is based in Auckland with onsite responsibilities at both the Corporate Office (Penrose) and the Distribution Centre (Mount Wellington), requiring own transportation between the two.

You will…

• Provide timely and effective onsite and remote support: resolving issues quickly and efficiently, minimizing downtime and disruptions. Proactive approach to preventative maintenance.
• Manage IT Hardware assets and inventory: keeping track of hardware assets, ensuring proper tracking, replacement, licensing, maintenance, and planning for future needs.
• Manage User Accounts: ensuring efficient and timely onboarding and offboarding of user accounts. Proactively managing user access and licensing.
• Support Events: providing IT support for events, ensuring reliable IT equipment.
• Manage Knowledge: creating and maintaining knowledge documentation related to software, services, and processes.
• Collaborate with other teams: effective communication and collaboration with other teams to ensure IT support is aligned with changing policies and processes.
• Minimize total spend: maintaining a fiscally responsible approach in all activities.
• Manage IT Security: align with the IT Security Tribe to implement, educate, and enforce IT security policies. Endpoint protection, VPN, passwords, and mobile device management, user management, file and folder permissions.
• Support Network Infrastructure: under the guidance of the IT Infrastructure team, assist with maintaining and troubleshooting network infrastructure.

You have/are…

• A strong customer-first attitude with excellent interpersonal and communication skills.
• Basic, practical experience in an IT support role.
• Familiarity with common enterprise tools like Google Workspace, Slack, and Microsoft Office.
• Basic technical knowledge of Windows, Mac, and Android operating systems, network infrastructure, and security tools (e.g., SentinelOne, InTune, JAMF).
• A natural problem-solver with strong analytical skills.
• A fiscally responsible mindset in all your activities.

What you'll get in return…

• The chance to have a significant impact in a leading global food technology company.
• Flexible working arrangements.
• Egoless environment, constant learning with room for personal growth.
• Free access to Headspace.
• HelloFresh Academies - internal learning & development.
• A diverse and vibrant international environment, with offices in 18 countries.
• Competitive salary & benefits - 70% off HelloFresh.
• Access to ClassPass corporate membership - 33 credits per month.

Start Date: Immediately available - Can wait a notice period.

Duration: Permanent full time role.

Location: Penrose and Mount Wellington, Auckland.

Salary: Competitive salary & employee benefits.