Warehouse Supervisor

Warehouse Supervisor

Founded in 2013, Home Chef is the leading meal solutions company with both a retail and online presence. Available online at homechef.com and in retail at more than 2,100 Kroger grocery stores, Home Chef is committed to inspiring and enabling more people to cook simple, delicious meals, no matter how busy they are.

In 2023, Home Chef introduced a new brand, Tempo! Tempo features a rotating selection of ready-to-heat meals delivered directly to your door. These meals are better-for-you versions of familiar favorites, designed to save you time and reduce stress while maintaining a healthy lifestyle. Our Tempo menu includes options that are protein-packed, fiber-rich, calorie and carb conscious, keto-friendly, and dietitian-approved.

This role follows a 1st shift schedule, working from 6:30 AM to 5:30 PM, with designated days off on Friday, Saturday, & Sunday.

The Warehouse Supervisor is responsible for overseeing the warehouse team for their shift, ensuring that each required task is executed and conducted properly and safely. The Warehouse Supervisor is also responsible for anticipating and troubleshooting issues as they arise and managing the performance of warehouse leads and associates on their shift with little guidance; using all information available and collaborating with other stakeholders as needed.

Supervision of Core Warehouse Functions

• Works with leads, receivers, and warehouse associates to monitor receiving activities to ensure accuracy, integrity of product and dock maintenance are all kept up to company standards.
• Ensures issues with facility spaces or powered industrial trucks are escalated to Maintenance team via established reporting systems.
• Responsible for WMS compliance of team at receipt through the putaway to storage process.
• Ensures all receiving processes are completed in accordance with SOP. Must be able to adapt plans and communicate effectively to the team ad hoc changes or directives that are not outlined in an SOP.
• Communicates any variances or issues immediately to the team and all stakeholders affected. Establishes a clear follow up timeline for root cause analysis. Ensures retraining and additional communication are conducted as needed.
• Conducts audits of receiving and putaway processes to ensure accuracy and compliance of execution metrics. Provides immediate feedback to team members to promote growth and development.
• Assesses efficiency of receiving activities and works with receivers and putaway team to improve efficiency and workflow when tasks are not being completed at expected pace.

Issuing Product to Production

• Ensures full utilization of WMS for product moves to and from the production / shipping floor.
• Familiarizes themselves with all trackers and inventory items to be able to verify production needs and provide guidance to team on correct product
• Stays abreast of e-mails and other forms of communication directing changes to products required for production as a result of product shorts, delivery delays, or quality issues. Supervisor is expected to communicate to warehouse team in a timely manner to preclude errors or production stops.
• Ensures warehouse drop list is utilized to pull product for the production floor
• Ensures product is placed in the correct quantity and location on floor per WMS and follows up when not meeting expectation
• Upholds standard procedures for staging product in coolers and freezers when applicable
• Must be able to read boxing call-out sheet and distinguish which meats are assigned to meals to clarify for the team and audit processes.
• Works with warehouse lead to ensure team is making progress against task list
• Works in collaboration with production management to problem solve when warehouse team responsibilities impact production efficiency
• Conducts end of shift walkthrough to make sure that end of shift clean up duties have been completed and that all items are returned to the designated locations by assignment and temperature before leaving for the day. This requires a recap to be documented and communicated to all of the warehouse team.
• Conduct audits of storage to ensure putback process adhered to by team.

Shipping

• Conducts check of pallet shipping sheet and the admin shipping list to verify documentation for cases shipped has been properly completed and all cases scanned in facility
• Coordinates with logistics provider to manage pick-ups; accurate loading for outbounds via "Outbound Trailer Scheduler"
• Ensures standard processes for tagging, storage, and loading of outbound pallets are followed
• Verifies all special out-bounds, such as transfers, to ensure accuracy of load and all documentation is uploaded per SOP
• Audits load sheets completed by the loaders to ensure accuracy
• Communicates all doors remaining for pick up per recap and/or dock log. Ensures all corresponding BOLs are completed and uploaded if picked up. If still pending pickup, ensure the load sheet and BOL are prepared and left for the oncoming shift.
• Logs all trailers pick up in pallet shipping sheets and ensures uploaded to file for reference.
• Ensure hourly dock checks are completed so no truck is left behind or misses dock out. Escalate and Communicate any issues to logistics and/or manager for follow-up.

Supervision of Warehouse Personnel

• Adheres to safety related procedures and works with associates to create "safety first" work environment
• Develops an environment that is conducive to teamwork and collaboration
• Communicates job expectations clearly and builds departmental standards for performance
• Lives the Home Chef Values and models our Home Chef Competencies
• Manages attendance reports and follows up on assigned points and coaching
• Conducts rotational check-ins with all members of warehouse team to ensure all team members are progressing against task lists and communicated expectations of performance
• Works with team leads and associates to problem solve when issues arise
• Ensures that immediate and long term solutions are put in place to preclude future occurrences
• Escalate the issue and resolution to idea share with other shifts and other plants
• Ensures all warehouse associates have been properly trained to safely move materials within the facility. Expected to audit the team during daily interactions and floor presence.
• Ensures all warehouse associates have been properly trained in standard operating procedures for the warehouse department
• Audits the P.I.T. checklists for the department to ensure that all equipment being used has had a pre-shift operational check
• Ensures all warehouse associates are using WMS. Driving accuracy and efficiency daily.
• Conducts performance evaluations for warehouse leads and associates in a detailed and timely manner
• Coaches through positive reinforcement or constructive feedback as necessary and maintains record of all coaching actions
• Develops team leads to effectively oversee the daily routines of their assigned team members
• Works with warehouse manager to manage scheduling and time off requests

Communication and Coordination

• Manages coordination with other departments for scheduled deliveries, pick-ups, and any discrepancies of these that could negatively impact our ability to meet customer deliveries.
• Serves as shift level point of contact for logistics providers and other departments
• Executes shift handoff, communicating with both warehouse team and other departments
• Recommends and assists in implementing operating procedures and promotes continuous improvement within the department and the company.

General Responsibilities

• Follows the facility GMPs and Safety policies.
• Supports the efforts of the company to maintain our food safety system (SQF) and quality programs as well as HCOS. Expectation is that all areas of warehouse responsibilities score at or above established standards.

Qualifications

• Must have Supervised at least 10-15 employees.
• Must have 2+ years of warehouse experience in a leadership role
• Proficient in Microsoft Office Suite
• General high school degree, or equivalent, (e.g. GED). High School diploma or GED
• Computer proficiency to execute transactions and enter counts/corrections required
• Ability to use handheld data logging equipment required
• 5S and lean manufacturing principles highly desired.
• Employees must be familiar with and become certified to use all P.I.T equipment utilized at the facility within 90 days of employment