Retail Floor Lead

Floor Lead

We're looking for a passionate and experienced Floor Lead to join our team at our Georgetown location. This is a keyholder position for someone ready to take the next step in their retail career. You'll be a leader on the sales floor, mentoring associates and driving sales, all while helping customers discover the perfect gear for their adventures.

You may be a good fit if:

• You're a natural storyteller and a sales-driver, with a proven ability to lead by example
• You are a problem-solver who isn't afraid to get scrappy and think outside the box
• You thrive in a dynamic, fast-paced environment and are excited to help lead the Huckberry experience in our first brick-and-mortar location
• You are a reliable and responsible individual trusted to open and close the store

Responsibilities:

• Oversee the sales floor and guide the team
• Model exceptional customer service, acting as a role model for the team in building rapport and offering personalized recommendations
• Personally drive sales and motivate the team to achieve daily sales goals and performance metrics
• Serve as a floor leader, handling escalated customer issues, complex transactions, and making decisions to support a positive customer experience
• Provide on-the-floor coaching, training, and mentoring to Retail Associates on product knowledge, sales techniques, and store standards
• Maintain expert-level knowledge of Huckberry's product offerings and brand stories
• Assist leadership in executing visual merchandising, ensuring the store is clean, organized, and visually appealing
• Support inventory management processes, including stock replenishment, receiving, and participating in stock counts
• Serve as an expert on the POS system, troubleshooting basic issues and ensuring transaction accuracy