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Retail Floor Lead
Lead the team to deliver exceptional outdoor adventure retail experiences
Washington DC
Junior
1 month ago
Huckberry
Curates rugged, style-forward apparel and gear for outdoor adventures, everyday carry, and travel, blending performance with modern design.
1 Similar Job at Huckberry
Floor Lead
We're looking for a passionate and experienced Floor Lead to join our team at our Georgetown location. This is a keyholder position for someone ready to take the next step in their retail career. You'll be a leader on the sales floor, mentoring associates and driving sales, all while helping customers discover the perfect gear for their adventures.
You may be a good fit if:
- You're a natural storyteller and a sales-driver, with a proven ability to lead by example
- You are a problem-solver who isn't afraid to get scrappy and think outside the box
- You thrive in a dynamic, fast-paced environment and are excited to help lead the Huckberry experience in our first brick-and-mortar location
- You are a reliable and responsible individual trusted to open and close the store
Responsibilities:
- Oversee the sales floor and guide the team
- Model exceptional customer service, acting as a role model for the team in building rapport and offering personalized recommendations
- Personally drive sales and motivate the team to achieve daily sales goals and performance metrics
- Serve as a floor leader, handling escalated customer issues, complex transactions, and making decisions to support a positive customer experience
- Provide on-the-floor coaching, training, and mentoring to Retail Associates on product knowledge, sales techniques, and store standards
- Maintain expert-level knowledge of Huckberry's product offerings and brand stories
- Assist leadership in executing visual merchandising, ensuring the store is clean, organized, and visually appealing
- Support inventory management processes, including stock replenishment, receiving, and participating in stock counts
- Serve as an expert on the POS system, troubleshooting basic issues and ensuring transaction accuracy
About Huckberry
Curates rugged, style-forward apparel and gear for outdoor adventures, everyday carry, and travel, blending performance with modern design.