Retail Store Operations Manager

Retail Store Operations Manager

Huckberry is seeking an experienced and strategic Retail Store Operations Manager to lead our retail team and drive the operational success of our Armitage Ave location, opening in November 2025. This pivotal role offers the opportunity to shape the customer experience, own critical store operations, and contribute to the success of our second brick-and-mortar store. We're looking for a passionate individual who embodies the Huckberry spirit, possesses strong leadership skills, and has a proven track record of successful management in a dynamic retail setting.

Reporting to the General Manager, you will assist in general management responsibilities while taking ownership of core store operational functions. You will focus on enhancing efficiency, customer satisfaction, and overall business performance. This role offers significant growth potential and the chance to build a thriving community of Huckberry enthusiasts.

Responsibilities

• Lead and optimize inventory management processes, including receiving, stock replenishment, maintaining accurate inventory levels, and optimizing stock flow
• Oversee and manage POS system operations, ensuring efficient transaction processing, troubleshooting issues, and maintaining system integrity
• Generate and analyze sales reports, inventory reports, and other key performance indicators to identify trends, opportunities, and areas for improvement
• Assist in leading, coaching, and motivating the retail team to deliver exceptional customer service and achieve sales goals
• Ensure a consistently high-quality customer experience that embodies the Huckberry brand and fosters customer loyalty
• Assist in maintaining and executing visual merchandising standards to create an engaging and inspiring store environment
• Assist in driving sales performance by providing excellent product knowledge and personalized customer recommendations
• Support the General Manager in implementing and maintaining retail processes and standards
• Assist in the planning and execution of in-store events and promotions
• Maintain open communication with the General Manager and HQ team to ensure alignment on store initiatives and promotions
• Address customer inquiries and resolve issues effectively and efficiently