Manager, Global Logistics – Ocean Freight & Customs

Manager, Global Logistics – Ocean Freight & Customs

Location: Denver, CO Reports to: VP, Operations Department: Supply Chain & Logistics

At Havenly Brands, we believe that everyone deserves a beautiful home they love. Founded and headquartered in Denver since 2014, we've grown into the #1 interior design service in the country. We believe home is a place for personal expression – a place that can inspire, comfort, delight, and work hard for you. We believe that a home should be livable, not precious; distinctive, not bland; beautiful, but attainable. That's why we're bringing together best-in-class home brands alongside innovative designer services to offer unprecedented access to personal, inspiring design. We're building this generation's premier destination for all things home. Alongside our award winning design services, we proudly own and operate some of the best home furnishings brands in the business including Havenly, Interior Define, Burrow, The Inside, St. Frank, and The Citizenry. We employ 230+ people in 25+ states in both corporate and retail roles. Our family of brands is growing and we're looking for amazing people to join us on this journey!

As we continue to grow, we are seeking a Manager, Human Resources to help drive our people operations and foster an environment where our team can thrive. The Manager, Human Resources will be a partner to the business, involved in all aspects of human resources, including talent acquisition, employee engagement, employee relations, performance management, learning and development, and organizational design. This role is critical in shaping our company culture and ensuring we attract, retain, and develop top talent. The ideal candidate will have a deep understanding of HR best practices, the highest level of professionalism, and the ability to execute effectively in a fast-paced, growing company.

Role Overview

As Manager, Global Logistics – Ocean Freight & Customs, you will lead end-to-end strategy, execution, and optimization of Havenly's international freight and import operations. You will own relationships with global freight forwarders, ocean carriers, customs brokers, and port operations, ensuring timely and cost-effective movement of goods into our domestic network. This role is responsible for ensuring compliance, maintaining strong performance KPIs, and driving continuous improvement across global logistics functions. This position plays a pivotal role in the scaling of our multi-brand supply chain and supports cross-functional initiatives across product development, sourcing, inventory planning, and fulfillment.

Key Responsibilities

• Own and manage all international freight operations —primarily ocean, with some air as needed—including booking, tracking, exception management, and performance evaluation.
• Serve as the primary point of contact for freight forwarders, ocean carriers, and customs brokers, ensuring seamless execution and accountability across all inbound lanes.
• Lead customs compliance strategy including accurate HTS code assignment, document preparation, and alignment with regulatory requirements in partnership with brokers and internal stakeholders.
• Analyze landed cost drivers (duties, freight, accessorials) and partner with Finance and Sourcing to forecast, control, and report impact to margins and budgets.
• Maintain and optimize a comprehensive freight and duties dashboard, tracking container ETAs, delivery timelines, and spend trends across vendors, ports, and shipping lanes.
• Identify and resolve shipment delays, exceptions, and demurrage risks proactively, leveraging data and partner relationships to maintain delivery continuity.
• Evaluate freight and customs service providers regularly for performance, reliability, and cost competitiveness; lead RFQs and contract negotiations as needed.
• Collaborate cross-functionally with Product Development, Sourcing, and Planning to align logistics timelines with production and fulfillment calendars.
• Stay current on U.S. import regulations, tariffs, and global trade changes that could impact cost or compliance.
• Lead and contribute to strategic logistics projects, such as digital tracking tools, documentation automation, and process improvement initiatives.

Who You Are

• Bachelor's degree in Supply Chain, Logistics, International Business, or a related field.
• 6+ years of experience in global logistics or international freight operations, with 3+ years in a leadership or ownership role.
• Deep understanding of ocean freight operations, incoterms, customs processes, and HTS classification.
• Strong vendor management experience—skilled in holding partners accountable for service and cost performance.
• Advanced Excel/Google Sheets skills; experience with ERP systems (NetSuite preferred) and logistics tracking tools.
• Excellent communication, cross-functional collaboration, and problem-solving skills.
• Highly organized and analytical, with a data-first mindset and a continuous improvement approach.
• Proven ability to thrive in a fast-paced, remote-first work environment.

Additional Details

This is a full-time exempt position based in the United States. The role will be hybrid at least 4 days per week from our office in Denver. The targeted compensation range for this position is $80,000, dependent upon experience. Our total rewards package includes competitive compensation, generous PTO, volunteer days off, health benefits (medical, dental, vision and disability), 401(k) with match and paid parental leave. Additionally, we offer design services, furniture discounts, and anniversary merchandise credits.

Havenly is an Equal Opportunity Employer. Our employment decisions are made without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status. Applicants must be currently authorized to work in the United States on a full-time basis. As a company, our goal is to make everyone feel good at home, and that starts with our team. We celebrate our differences and encourage everyone to bring their true selves to work each day. Havenly is committed to cultivating a diverse and inclusive team and welcomes candidates of all backgrounds.