✨ About The Role
- The Operations Manager will oversee daily service operations and engage deeply with the in-person design service to identify areas for improvement.
- This role involves taking ownership of program key performance indicators and providing regular updates to senior management.
- The candidate will conduct end-to-end analysis of the design service to identify improvement opportunities and collaborate cross-functionally to implement enhancements.
- The position requires strategic management of service availability in each market to ensure seamless operations.
- Regular review of customer feedback and collaboration with cross-functional teams to drive initiatives for improvement is expected.
âš¡ Requirements
- The ideal candidate has a strong analytical mindset and is data-driven, capable of extracting and interpreting data to inform decision-making.
- A proven track record in corporate-level operations or consulting, with at least 2 years of relevant experience is essential.
- Excellent communication skills are necessary to effectively convey ideas and prepare materials for senior management.
- The candidate should possess a customer-first mindset, prioritizing the needs of clients and team members in every decision.
- A bachelor's degree in a business-related field is preferred, showcasing a solid educational background.