Operations Analyst

Operations Analyst

Janji, a mission-based running brand, is seeking an Operations Analyst to join our operations team and help optimize our warehouse operations, assist in customer service, coordinate with our third-party logistics (3PL warehouse), and collaborate with our factories. If you can navigate ambiguity, have a keen eye for detail, and have strong Excel skills, this could be the role for you. This is a full-time, in-person (no exceptions) role ideal for someone with 1–2 years of operations experience looking to grow within a fast-growing brand.

What You'll Do:

Wholesale & Order Management

• Troubleshoot and resolve issues with wholesale orders, ensuring accurate fulfillment and timely deliveries.
• Work with our sales and customer service teams to correct order discrepancies, manage order modifications, and ensure happy customers.

Warehouse & Logistics Coordination Management

• Act as the main point of contact between Janji and our third-party logistics (3PL) warehouse.
• Monitor inventory levels and work with the 3PL on accurate stock.
• Work with the customer service team to communicate stock-outs, shipment timelines, and any logistics or 3PL questions.
• Identify and resolve shipping or fulfillment issues to maintain smooth operations.

Factory & Supply Chain Support

• Collaborate closely with the Operations Manager to track and coordinate production timelines.
• Communicate with suppliers to manage purchase orders and shipment schedules.

Customer Service Support

• Lead our customer service team to ensure the best experience for all customers buying on Janji's site, including coordinating stock questions and shipment timelines.
• Find new and innovative ways to bring efficiency and accuracy to the customer service experience.

Data Management & Report

• Use Excel (or Google Sheets) to analyze order data, track inventory, and generate reports.
• Maintain accurate records of shipments, invoices, and purchase orders.
• Identify operational inefficiencies and propose data-driven improvements.

What You Bring:

Can navigate ambiguity: You use resourcefulness to independently understand things that are either unclear or new to the organization.

Detail-oriented: You catch errors before they become problems; you thrive on getting things right.

Self-starter: When given assignments, you comfortably live within the gray zone. You don't need explicit direction on every issue that might arise.

Problem-solver: You take initiative to resolve issues efficiently and creatively.

Strong communicator: You're clear, professional, and proactive when working with internal teams, warehouses, and suppliers.

Excel chops: You know your way around VLOOKUP, Pivot tables, and complex formulas, so you can manage data effectively.

Experience: 1-3 years of experience in operations, logistics, or supply chain (preferred, but not required).

What We Offer:

• 401k match, healthcare, dental care, as well as stipends for racing, fitness, and travel.
• Opportunity to be part of a purpose-driven, fast-growing brand.
• Collaborative and supportive team environment.

This role is based in our Somerville HQ with hybrid flexibility (minimum two days per week in office).

Apply with your resume and a brief note about why you want to work at Janji.