Sales & Customer Operations Executive

Sales & Customer Operations Executive

Juul Labs' mission is to impact the lives of the world's one billion adult smokers by eliminating combustible cigarettes. We have the opportunity to address one of the world's most intractable challenges through a commitment to exceptional quality, research, design, and innovation. Backed by leading technology investors, we are committed to the same excellence when it comes to hiring great talent.

We are a diverse team that is united by this common purpose and we are hiring the world's best engineers, scientists, designers, product managers, operations experts, and customer service and business professionals. If the opportunity to build your career at one of the fastest growing companies is compelling, read on for more details.

Role And Responsibilities

This is an exciting and multifaceted role and is well suited to someone looking to gain practical cross functional experience across Commercial, Finance, Revenue Management and Operations. You will be responsible for leading the commercial finance month end Gross to Net process, working closely with the commercial team to review accruals versus actuals and forecast future accruals. You will also be responsible for analysis versus KPIs and subsequent reporting to the UK organisation and central finance function. In addition, you will be responsible for demand forecasting, working closely with the Commercial and Operations & Logistics teams to ensure forecast accuracy.

The company operates a flat organisation structure, providing both autonomy and regular exposure to members of the board which, in combination with the multifaceted nature of the role, offers excellent opportunities for personal and professional development as the company continues to expand and innovate. The role will primarily focus on our UK business but there will be opportunities across other international markets.

Key Responsibilities

• Influence and lead internal stakeholders at all levels to balance competing business demands
• Maintain and iterate existing finance reports and dashboards and lead review of performance versus KPIs
• Manage the Gross to Net position for the UK organisation and support other markets as required
• Play a lead role in the demand plan forecasting for the UK across the Commercial, Operations & Finance functions
• Input into quarterly planning cycles and AOP setting
• Support with the analysis of field team metrics to deliver actionable insight and optimise performance
• Assist in OPEX forecasting and reporting
• Support wider team with adhoc duties/projects where required
• Undertake any other reasonable duties as required.

Personal And Professional Qualifications

• 2-5 years' experience in an Operations / Commercial Finance / Revenue Management / Sales position within an FMCG environment
• A commercial mindset and strong understanding of sales, budgeting and forecasting principles
• A naturally curious self-starter with a constant growth mindset, always looking for opportunities to optimise with a clear focus on key metrics and deliverables
• Highly competent in Microsoft Office (specifically Excel and PowerPoint)
• Comfortable working in a fast-paced environment, balancing competing demands of stakeholders and managing multiple work streams concurrently
• High degree of numeracy and ability to see the bigger picture
• Ability to navigate a commercial value chain

Education

• BA/BS degree preferred but not required

Juul Labs Perks & Benefits

• A place to grow your career. We'll help you set big goals - and exceed them
• Work with talented, committed and supportive teammates
• Equity and performance bonuses. Every employee is a stakeholder in our success
• Cell phone subsidy, commuter benefits and discounts on JUUL products

Juul Labs is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees and job applicants, without regard to race, colour, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Juul Labs also complies with applicable employment eligibility verification requirements. All applicants must have the authorization to work for Juul Labs in the country of employment.