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Floor Lead (retail)
Drive customer engagement through personalized service and innovative sales strategies.
Sydney
Mid-Level
3 weeks ago
Mejuri
An online jewelry brand offering high-quality, minimalist designs for everyday wear.
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✨ About The Role
- The Floor Lead will play a crucial role in the store leadership team, contributing to the overall success of the store.
- Responsibilities include championing exceptional customer service standards and coaching team members to achieve their goals.
- The role involves managing sales floor operations and ensuring that all key performance indicators (KPIs) are consistently met.
- The Floor Lead will support operational workflows, including opening and closing the store and managing inventory tasks.
- Collaboration with the Visual Lead is necessary to maintain visual merchandising standards and improve sales environments.
âš¡ Requirements
- The ideal candidate has experience in a high-volume retail environment, demonstrating the ability to manage a busy sales floor effectively.
- They should possess excellent organizational and analytical skills, allowing them to identify challenges and develop actionable plans.
- A strong focus on customer experience is essential, with the ability to create memorable and personalized interactions with clients.
- The candidate must be adaptable, able to think creatively and quickly in a dynamic retail setting.
- Physical stamina is required, as the role involves standing for extended periods and lifting items up to 50 lbs.
About Mejuri
An online jewelry brand offering high-quality, minimalist designs for everyday wear.