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Operations Lead (Retail) (Full-Time)
Manage and optimize the back of house operations to enhance inventory accuracy and efficiency.
London
Mid-Level
1 month ago
Mejuri
An online jewelry brand offering high-quality, minimalist designs for everyday wear.
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✨ About The Role
- The Operations Lead will oversee the customer journey, ensuring a memorable and exceptional service experience.
- Responsibilities include managing inventory accuracy and overseeing all tasks related to internal adjustments and transfers.
- The role involves collaborating with the Visual Lead to analyze performance indicators and improve sales environments.
- The Operations Lead will support the achievement of store KPIs and assist in training and onboarding new team members.
- The position requires effective communication of customer insights to management and handling phone sales when necessary.
âš¡ Requirements
- The ideal candidate has experience in a high-volume retail environment, demonstrating the ability to manage operations effectively.
- A strong focus on customer experience is essential, with a proven track record of building relationships and delivering exceptional service.
- The candidate should possess excellent organizational skills, particularly in managing inventory and back-of-house operations.
- Experience in creating standards and procedures to enhance operational efficiency is highly valued.
- The successful individual will be proactive in seeking feedback and opportunities for training and development.
About Mejuri
An online jewelry brand offering high-quality, minimalist designs for everyday wear.