Stylist (retail) (full - time)

Stylist (Retail) (Full-time)

Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweller to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly.

As part of Noura's original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany.

We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team.

Role Purpose

At Mejuri, our Stylists are the first point of contact for our customers and first impressions are everything. You will create a warm and inviting experience for our customers that feels just like shopping with your best friend. As a stylist, you are up-to-date on current fashion trends and have the ability to educate our customers on our products and also inspire them to try new things. You are a role model of Mejuri's brand vision and values both with your team and with every customer you meet.

Availability

• Must have open availability Friday through Sunday and be available minimum one weekday or weeknight
• Must be available to work during special event periods including Black Friday and Boxing Day

What You'll Do

• Deliver best-in-class customer service through curating personalized styling experiences and providing thorough product knowledge
• Drive the business through delivering sales and meeting performance metrics including sales per hour, conversion percentage and revenue to target
• Educate our customer on Mejuri's brand story and stay informed and knowledgeable on all of our products, latest launches and specialized services
• Work on a team of motivated and collaborative people who are unified by our corporate mission
• Champion Mejuri's core values each day - Find a Way, Raise the Bar, Customer Obsessed, Empowered Owners, Just Do It, Humility, Curiosity and Drive Results
• Assist in efficiently transacting customers with accuracy and diligence
• Support in executing all OMNI business services including purchases, returns, exchanges, phone sales, online returns and purchases
• Support in maintaining store appearance and inventory through day-to-day upkeep of visual displays and participation in monthly inventory counts
• Participate in the continuous improvement to drive the business forward through identifying any areas of opportunity within our store operations and bringing forward potential solutions

What You'll Bring

• An ability to connect with all of our customers in an authentic and warm way that makes them feel comfortable and keeps them coming back
• Strong verbal communication skills and active listening to effectively deliver on our customer needs and work as a team
• An ability to learn and retain relevant product knowledge to suggest and style for our customers
• Is able to think critically and solution in the moment to deliver on customer and business needs effectively
• An ability to meet and exceed key performance indicators including SPH, Conversion, NPS, AOV, UPT
• Ability to pay attention to customer feedback, trends and shares insights with management
• Great attention to detail, and a highly organized working style and strong sense of initiative
• Ability to work on the sales floor for extended periods of time.
• History of successfully participating in and contributing to a positive team working environment

Looking for the perfect next opportunity is a big decision. Mejuri recognizes the importance of pay transparency when it comes to salary ranges as it empowers individuals through the hiring process and supports them in making an informed decision. This role currently has a base pay range of $18-$20 per hour based on a candidate's experience and qualifications.

At Mejuri our success is driven by a strong commitment to our Purpose and Values. They're the foundation of our operations, defining how we show up, solve problems, and accomplish incredible things—together.

Our strength comes from each team member's dedication to embracing and embodying these Values daily. This isn't merely a duty; it's a passion that defines us. They guide us in providing extraordinary experiences for our customers and fostering an innovative environment. Success, for us, means living our values relentlessly.

Our values are:

RAISE THE BAR | Stay Curious, Share/Seek Feedback and Strive for Excellence

CUSTOMER OBSESSED | Get Close to the Customer and prioritize them in our decisions

EMPOWERED OWNERS | Treat the company like your own and take initiative

FIND A WAY| Seek simple, creative solutions, and act fast

DRIVE RESULTS | Be clear on your goals and be relentless in achieving them

TEAM FIRST | Value team success over personal Ego

Accommodation / Accessibility: Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual's race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.

Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.