Lead Product Manager, Internal Tools & Operations - Remote Eligible

Lead Product Manager, Internal Tools & Operations

Misfits Market is looking for an experienced and motivated Product Manager to help shape the future of fresh fulfillment for 300K+ households around the country.

As a member of our highly collaborative and small-but-mighty Business Operations team, you'll work closely with engineers, stakeholders, and leadership to architect in-house systems that power our cutting-edge fresh grocery fulfillment service. If you are someone who loves building home-grown scalable and impactful tools from the ground up, we'd love to hear from you.

The Business Operations Tech Team owns a suite of internal platforms and tools, most of which is built in our in-house system (affectionately named Jalapeño):

• WMS & IMS: Our Warehouse and Inventory Management Systems that power our national network of fulfillment centers, order management and our custom perishable--optimized packing algorithm
• TMS: Our Transportation Management System that powers our in-house and 3P shipping network to, from, and between our FC's
• Our Ecommerce Product Catalog that we use to power our DTC, Wholesale, and Misfits RX shopping experiences
• Netsuite, our Enterprise Resource Planning System (ERP), that powers our financial reporting
• Our B2B technology integrations which include:

• Fulfilled by Misfits - Where we handle perishable 3rd party logistics for DTC companies and help them scale easily with our existing infrastructure
• MisfitsRx - Our Food-as-Medicine program where we partner with healthcare providers by supplying patients with healthy, fresh, and medically tailored groceries straight to their home
• Misfits Wholesale - Where we help businesses unlock fresh grocery by delivering wholesale to micro-fulfillment centers

Responsibilities

• Roadmapping and Product Strategy
  • Define and own the product strategy for key internal systems, including Warehouse Management, Inventory Management, ERP integrations, Catalog Management, Pricing Systems, Vendor Management, and Purchase Order Management.
  • Own quarterly and semi-annual roadmaps for Business Operations that drive critical projects and business goals.
• Discovery and Product Development
  • Own the end-to-end product development lifecycle for Business Operations from ideation to launch to iteration / maintenance
  • Scope, prioritize, and conduct discovery for new tools and features by working cross-functionally with stakeholders to identify the opportunity / problem space, gather requirements, and deliver measurable value.
  • Create precise documentation and clear wireframes / prototypes that communicate requirements effectively with engineers and stakeholders
  • Run demos and manage carefully planned rollouts across our systems, teams, and facilities
• Collaborating with Stakeholders and Program / Project Management
  • Lead large, cross-functional initiatives across the company with expert program management skills that keep teams on schedule and to plan.
  • Partner closely with stakeholders and leaders across departments (Operations, Merchandising, B2B, Finance, etc) to drive alignment and facilitate key decisions
  • Triage, prioritize, and manage backlog of internal requests to balance run-the-business needs vs. longer-term opportunities

Skills and Qualifications

• Strong Execution Background
  • 5+ years of product management experience developing and scaling internal or enterprise-grade business systems (both in-house and 3rd-party platforms).
  • Autonomous and comfortable jumping between strategy and execution — from product strategy and roadmap planning to wireframing and writing requirements to chasing down bugs / fires
  • Expert in agile, scrum, and modern product development practices.
• Product & Systems Thinking and Analytical Decision-Making
  • Strong technical and systems-thinking mindset; able to break down complex operational workflows and translate them into scalable platform solutions.
  • Skilled at navigating ambiguity while managing multiple initiatives in a fast-paced environment, with the ability to balance short-term needs with long-term product vision.
  • Analytical decision-maker who can balance competing priorities, risks, and dependencies using data to evaluate impact and trade-offs
• Discovery, Collaboration and Influence
  • You have a strong curiosity, an eye for good design, and harbor a deep empathy for internal and external users with the ability to run your own user interviews and research
  • Proven ability to influence and align stakeholders across multiple levels and functions of an organization.
  • Excellent communicator— adept at writing product specs, facilitating cross-functional discussions, and delivering presentations to technical and non-technical audiences.

Bonus points if:

• You're passionate about food access and creating a better food system
• You're a member of our service and have used our product
• You have experience in supply chain / operations, ERP systems, B2B or 3PL
• You're familiar with tools such as Netsuite and Salesforce
• You have experience building wireframes and prototypes with Figma, Figjam or v0 by Vercel
• You have experience applying AI or machine learning in your past products / processes
• You have experience with creating easy-to-use tools for users via qualitative / customer research

Details of Position & Benefits:

• Annual Salary $130k - $160k
• Remote with coworking opportunities in NYC
• Comprehensive medical, dental, and vision insurance
• 401(k)
• Annual Misfits grocery box credit of $1200 paid in weekly installments
• Life insurance
• Paid vacation time
• Paid holidays
• Paid sick days
• Commuter benefits

Please see here for Misfits Market's Job Applicant Privacy Notice.