Intern Customer Experience (f/m/d)

Job Title

Evaluate customer needs through desk research and competitor benchmark in the luxury fashion industry

Support the CX managers to review and optimize all customer communication materials to align with our tone of voice ensuring they are clear, concise, and emotionally resonant

Create presentations of customer insights on a regular basis

Manage smaller projects on your own

Work with large data sets in Excel, analyzing different KPIs and driving own conclusions with the use of graphs and charts

Create ongoing reports, analyzing survey results with deep understanding of customers' preferences

Have advanced studies in economics, business or marketing

Have affinity for E-Commerce and Customer Centric Marketing

Analytical, very good Excel and advanced Powerpoint skills

Have distinct organizing ability, independence and team player mentality

Have a quick apprehension, proactivity and a hands-on mentality

Have attention to details and willingness to take over responsibilities

Have very good written and oral English skills, German is a plus

Mobile office with up to 20% of your total contracted hours (job and position permitting)

12 days of vacation during your 6 month internship

A monthly gross salary of 2,222.00€ for voluntary internships, or a monthly gross salary of 1,100.00€ for mandatory internships

Discounted membership for selected sports platforms & gyms

Discounted travel card

Corporate Benefits Platform

Access to LinkedIn Learning

Individual support on mental health & well-being (e.g. compatibility work and family life)

Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.

Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience.

Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.