Retail Operations Lead
San Francisco, California
Retail - Full-Time /
Full Time
/ On-site
ABOUT US
Peak Design makes radical, meticulously-engineered gear for detail-obsessed people. Our backpacks, travel bags, camera gear, and phone accessories are used dang-near everywhere. If you’ve visited Machu Picchu, Tokyo, or an REI store in the last 10 years, you’ve been within ogling distance of a Peak Design product.
Alongside our
award-winning gear
is a brand that truly reflects who we are as people—passionate about design, deeply caring about our environmental and social impact, unafraid to speak up, radically transparent, and generally down to clown. Whether we’re
explaining a product
,
running a sale
,
launching a nonprofit
,
sponsoring a film
, or razzing the
biggest company on Earth
, we do it with our trademark honesty, warmth, and wit. Through our products and our brand, we aim to create delight, and leave this world better than how we found it.
ABOUT THE JOB
You'll have the opportunity to be the driving force behind our retail operations, shaping their efficiency and impact. We need someone to own the core of our operational processes, ensuring seamless collaboration across teams, and establishing scalable, customer-centric strategies. You'll be our go-to expert, figuring out the perfect balance between operational excellence and an immersive shopping environment that leaves a lasting impact on our customers. To meet your goals, you'll draw upon your extensive experience in operations management and your strong analytical skills. A keen eye for detail and a passion for innovation are must, as is a combination of adaptability and leadership. Your impact will not only influence our retail business's daily success but will also contribute significantly to our customers' experience and brand loyalty.
What You’ll Do:
- Oversee all aspects of store operations, ensuring consistent and efficient execution of day-to-day activities.
- Monitor KPIs, such as sales, inventory turnover, and customer satisfaction (NPS).
- Collaborate with all Project Managers on product launches, product updates/issues, CS communication strategies, and other projects. Including new store openings.
- Create actionable directives for store managers. Build and manage retail project Asana boards/tasks.
- Effectively manage inventory, optimize stockroom layouts for new product releases, forecast inventory needs, and oversee transfer orders to maintain stock levels.
- Perform on-site inspections to assess the performance of each store, addressing inefficiencies and ensuring each store is upholding the highest standards around customer service and brand experience.
- Develop new store protocols and streamline existing SOPs
- Build and maintain the Retail Wiki on Notion
- Assist with developing a stellar retail training program
- Assist Visual Merchandiser with installs when necessary
About You:
- 5+ years of experience in retail management or operations
- Knowledge of store operations and customer service standards
- Excellent leadership, communication, and organizational skills
- Strong collaboration, organizational, and prioritization skills
- Exceptionally organized, thorough, detail-oriented
- Adaptability to flex to changing priorities and expectations
- Travel up to 30% of the time to our retail locations (New York, LA, Tokyo)
- You’re local to the San Francisco Bay Area (or willing to relocate for this role). You’re willing to work from our office in the Dogpatch neighborhood a minimum of 2-3 days per week.
$95,000 - $125,000 a year
COMPENSATION
Final compensation offers may vary from the range listed above. We consider the
skills and experience you bring, market data for your role, level, and location, and internal equitability across these areas as defined by our compensation framework.
WHAT WE OFFER
- 100% covered employee premiums for medical, dental, and vision insurance
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- Life/AD&D, long-term disability, and short-term disability coverage
- Generous mental health and fertility health reimbursement options
- 401(k) plan with employer matching
- Unlimited PTO policy, 12 paid company holidays, and flexible work schedules
- 100% paid parental leave
- Peak Design product and exclusive industry discounts
- Monthly cell phone reimbursement
- Pre-tax commuter benefits
- Annual career development stipend
- Charitable donation program with employer matching
- Quarterly onsite or offsite collaboration weeks with the whole Peak Design team
WHY US?
Thanks to the folks at Outside Magazine, we can tell you that Peak Design is an
objectively great place to work.
Why? We provide opportunities to go deep in your craft, work both autonomously and collaboratively, drive your professional growth, and recharge with flexible Fridays and unlimited paid time off -- the saucy list of perks and benefits goes on. So, how do we maintain this exquisite way of working while also pulling off an exceptionally thoughtful brand and product line? A close-knit culture that values transparency, community, trust, and questioning the status quo.
Many employees find the way we run our business to be radically different from what they’ve experienced elsewhere. You might call it the opposite of micromanagement: employees are often expected to set their own priorities and roadmaps for their areas of the business. Who thrives here? Self-starters. Question-askers. People who make their own to-do lists. Folks who can do a little bit of everything. People who aren’t afraid to get their hands dirty with nitty-gritty details in order to see a vision through.
If you prefer to work in a more traditional corporate environment, Peak Design might not be the place for you. But if you’re pickin’ up what we’re putting down, we look forward to hearing from you!
DIVERSITY, EQUITY, INCLUSION & BELONGING
At Peak Design we believe a diverse team is an innovative team and something worth celebrating. A range of perspectives and backgrounds creates a stronger and more creative work environment (not to mention more fun). We’re committed to equality and inclusivity across race, gender, age, religion, identity, and experience.
Some candidates may see a long list of job requirements and feel discouraged because they don’t match every single bullet point – we strongly encourage you to apply anyway! If what we do resonates with you, and you feel excited and able to contribute, we’re equally stoked for the opportunity to engage with you.
ACCOMODATIONS
Peak Design provides reasonable accommodations for individuals with disabilities in the job application and interview process (including if you have any difficulty using our online system). If you need such an accommodation, please complete the application form below.