Manager, New Store Operations

West Hollywood, CA

Princess Polly US - Retail Operations / Full Time / Hybrid

Princess Polly is the global fashion brand at the forefront of trend-driven, lower impact and accessible apparel. Established as an online force in the Australian retail scene in 2010, Princess Polly quickly became the clothing brand found in every influencer haul, viral TikTok, Instagram OOTD and celeb street looks. Now, one of the fastest-growing online women's fashion brands in the USA, Princess Polly has been delivering the best online shopping experience to customers worldwide for over 10 years.

As a part of A.K.A Brands; we are a global player with offices located in Los Angeles and Australia's Gold Coast. With big plans ahead, we're always on the hunt for new talent to join our global team.

Think you can help us in our journey of becoming the best four wall shopping destination like...ever? If you're a motivated team player that's obsessed with all-things fashion and pop culture, we'd love to hear from you.

POSITION SUMMARY

Princess Polly is opening doors - literally. As one of the fastest-growing global fashion brands, we're scaling our physical retail presence across the U.S. and looking for a detail oriented, solution driven Manager of New Store Openings to bring each new store to life.

This role owns the execution and coordination of new store builds from construction turnover through opening day. You'll act as the operational lead, managing cross-functional timelines, overseeing pre-opening logistics, and ensuring every Princess Polly store is customer-ready and on-brand from day one.

This role partners closely with Construction, Store Design, Visual Merchandising, Marketing, IT, Legal, Team Experience and Retail Leadership to deliver on-time, in-budget, and brand-right openings.

RESPONSIBILITIES:

• Own and manage the New Store Opening (NSO) roadmap across all retail locations - driving timelines, task tracking, and cross-functional accountability
• Ensure pre-opening operational excellence: IT installations, fixture deliveries, store setup, stockroom readiness, visual execution, signage, and training coordination
• Lead cross-functional project plans, continuously optimizing tools and workflows to drive efficiency and scalability across all openings
• Partner with Store Design & Construction on site readiness, punch lists, and fixture planning
• Coordinate directly with Visual Merchandising and Marketing to ensure stores open in full alignment with Princess Polly's aesthetic and storytelling standards
• Track NSO budgets, identify potential cost savings, and proactively surface risks to leadership
• Act as the on-the-ground project lead during turnover, providing hands-on support and removing blockers
• Lead recurring pre-opening calls and milestone check-ins across internal partners
• Prepare all NSO documentation for handoff to Retail Operations post-opening
• Work closely with Field Leaders and HQ partners to deliver a seamless brand launch experience in every market

COMMERCIAL AND EDUCATION REQUIREMENTS:

• 5+ years of experience in new store openings, retail project management, or store operations
• Proven ability to manage complex timelines and deliver on cross-functional projectsKnowledge of retail operating procedures, store setup workflows, and visual/operational standards
• Ability to thrive in a fast-paced, high-growth environment with shifting priorities
• Exceptional communication and organizational skills; comfortable working with senior stakeholders and store teams alike
• Technically savvy: proficient in utilizing digital organizational tools and platforms, including Google Doc Editors (Sheets, Docs, Slides, etc.).
• Flexible to travel up to 75% of the time

We're redefining what IRL retail looks like - from high-impact launches to highly intentional store experiences. At Princess Polly we OWN IT, we INNOVATE TO STAY RELEVANT and we're EXCELLENT TO EACH OTHER - including how we collaborate, communicate and open stores. If you're ready to build something from the ground up (literally), this is your moment.

Salary Banding: $105k - $120k

$105,000 - $120,000 a year