Team Experience Manager (HR) - Retail

TX Manager – Retail

The TX Manager – Retail is responsible for overseeing all TX functions for retail stores located along the East Coast (Massachusetts to Florida), West Coast (Oregon to California), and all states in between. This role ensures consistent TX practices, compliance with labor laws, and proactive employee relations support across multiple states and regions.

Reporting to the US TX Director, this leader will partner closely with regional and district retail management to foster a positive, high-performance culture aligned with the company's mission of being the GLOBAL TREND DESTINATION FOR GENZ.

A separate team handles recruitment; this role focuses on employee relations, compliance, coaching, and field support.

This role collaborates with HQ TX, and the Retail departments, fostering strong relationships and ensuring alignment on people initiatives, daily processes, and team support.

Key responsibilities include serving as the first point of contact for employee relations matters across retail locations, providing guidance to store, district, and regional managers on employee relations, disciplinary actions, and performance management, overseeing multi-state ER matters, ensuring accurate documentation, and enforcing wage/hour and labor law compliance across all regions.

Additionally, this role ensures multi-state compliant onboarding by auditing I-9 completion, new hire documentation, system accuracy, and training alignment across all retail locations, responds to TX inquiries and cases in a timely, professional manner through the TX helpdesk or email, collaborates with Payroll and Operations teams to resolve timekeeping, scheduling, and payroll discrepancies, ensures timely and compliant offboarding, exit insights reporting, final pay accuracy, and risk mitigation across multi-state separations, advises managers on TX policy interpretation and compliance with state and federal employment laws, partners with the Recruiting team only during high-volume needs such as New Store Openings and Seasonal Hiring to support interview coordination, SLAs, and compliance readiness, drives cross-regional engagement, recognition, retention strategies, and culture assessments to strengthen the retail employee experience, and leads field audits, wage/labor regulation reviews, policy enforcement, and corrective actions to ensure full compliance across all markets.

Skills and experience required include a bachelor's degree in Human Resources, Business Administration, or related field, 5+ years of progressive TX experience, including multi-state retail or field TX management, strong understanding of U.S. labor and employment laws, including CA and NY regulations, demonstrated experience managing employee relations and coaching field leadership, excellent communication, organizational, and problem-solving skills, and willingness to travel up to 25% to retail locations across the East and West Coasts.

Salary banding: 120-140k