Operations Manager, Returns Warehouse

Operations Manager, Returns Warehouse

Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price.

Customer First. Customer satisfaction is our highest priority.

High Quality. True quality is a combination of premium materials and high production standards that everyone can feel good about.

Essential Design. We don't chase trends, and we don't sell everything. We're expert curators that find the very best and bring it to you at the lowest prices.

Always a Better Deal. Through innovation and real price transparency we want to offer the best deal to both our customers and our factory partners.

Environmentally and Socially Conscious. We are committed to sustainable materials and sustainable production methods. That means a cleaner environment and fair wages for factory workers.

Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You'll work with a team of world-class talent from Stanford GSB, Google, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc.

The Ideal Candidate

As an Operations Manager at Quince.com, you will lead strategic operations within our Returns Warehouse, overseeing a team of Area Managers and their direct reports. Your role is central to driving the success of our reverse logistics processes while ensuring the highest standards of safety, accuracy, and efficiency.

You'll be responsible for mentoring leaders, optimizing workflows, and implementing data-driven improvements across multiple return functions. Your ability to lead through others, identify operational bottlenecks, and scale best practices will directly impact our customer experience and operational performance.

Responsibilities

• Lead, mentor, and develop a team of Area Managers and their teams to ensure strong leadership, high employee engagement, and consistent execution of warehouse returns processes.
• Oversee daily operations within the Returns Warehouse, ensuring targets are met for processing speed, inventory accuracy, and customer resolution time.
• Maintain and promote a culture of safety, ensuring OSHA compliance and adherence to internal safety protocols across all work areas.
• Monitor performance metrics and conduct regular operational reviews to ensure productivity and quality goals are met, identifying and resolving gaps proactively.
• Collaborate cross-functionally with HR, Finance, Safety, Facilities, and Inventory Control teams to plan labor, implement policy changes, and optimize performance.
• Drive and execute continuous improvement initiatives using Lean, Six Sigma, and Kaizen methodologies to improve turnaround times, reduce cost per unit, and eliminate waste.
• Partner with the Site Leader and other senior leaders to align team execution with broader organizational goals and future growth initiatives.
• Foster a positive and productive work environment through coaching, recognition, and regular performance feedback.
• Perform additional duties as needed to ensure the successful operation and scaling of our returns fulfillment center.

Physical Requirements:

• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach with or without reasonable accommodation
• Stand and walk for extended periods during shifts (up to 12 hours), with or without reasonable accommodation
• Work in an environment with fluctuating noise levels and temperatures.
• Frequently climb and descend stairs with or without reasonable accommodation

Requirements

Basic Qualifications:

• 5+ years of operations leadership experience with 2+ years managing salaried leaders (e.g., Area Managers) in a warehouse, fulfillment, logistics, or distribution setting.
• Bachelor's degree in Business, Operations, Supply Chain, or a related field (or equivalent experience).
• Demonstrated success in leading teams to achieve KPIs and operational goals in a fast-paced environment.
• Availability to work a flexible schedule, including weekends, nights, and holidays as needed.

Preferred Qualifications:

• Experience overseeing returns or reverse logistics operations in a high-volume environment.
• Familiarity with Lean, Six Sigma, and continuous improvement practices.
• Proven ability to lead multiple teams, prioritize competing demands, and deliver results under pressure.
• Strong communication, problem-solving, and organizational skills.
• Industry background in e-commerce, apparel, retail, or high-growth warehouse operations is highly desirable.

Pay Range: $110,000 - $120,000 USD

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. If you require reasonable accommodation during any part of the application or interview process, please contact [email protected]. We are committed to ensuring an inclusive and accessible hiring process for all candidates.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.