Production Manager, Made - to - order

Production Manager, Made-to-Order

Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price.

Customer First. Customer satisfaction is our highest priority.

High Quality. True quality is a combination of premium materials and high production standards that everyone can feel good about.

Essential design. We don't chase trends, and we don't sell everything. We're expert curators that find the very best and bring it to you at the lowest prices.

Always a better deal. Through innovation and real price transparency we want to offer the best deal to both our customers and our factory partners.

Environmentally and Socially conscious. We're committed to sustainable materials and sustainable production methods. That means a cleaner environment and fair wages for factory workers.

Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You'll work with a team of world-class talent from Stanford GSB, Google, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc.

The Ideal Candidate:

We are seeking a detail-oriented, proactive Production Manager to oversee Quince's Made-to-Order (MTO) production across jewelry, rugs, and furniture. This individual will be instrumental in bringing visibility, accountability, and operational rigor to a currently opaque part of our supply chain. The role is India-based, focused on managing vendor relationships, enforcing SLAs, and tracking order progress across categories.

You will be our operational eyes and ears for MTO production—ensuring every order moves smoothly from factory start to customer delivery.

Responsibilities:

• Own daily operational management of MTO production across jewelry (India-focused), rugs (mixed), and furniture (US-focused)
• Track and report production lead times, start dates, ready-to-pickup signals, and delivery timelines
• Build and maintain production tracking tools (e.g., Google Sheets, Airtable, or internal systems)
• Follow up with vendors when orders are late, stuck, or have incomplete communication
• Work with vendors to improve data reliability and adherence to SLAs
• Serve as a point of escalation when delivery partners are misaligned or underperforming
• Partner cross-functionally with category managers, logistics, and customer experience teams
• Document and continuously improve processes for transparency and scale

Requirements:

• 5+ years of production, supply chain, or vendor management experience (MTO experience preferred)
• Exceptional attention to detail and follow-through
• Strong Excel/Google Sheets skills; experience with supply chain tracking tools a plus
• Excellent written and verbal communication skills
• Ability to independently manage priorities across multiple categories
• Experience working with Indian manufacturers; experience in jewelry or rugs strongly preferred
• Comfortable in a fast-paced, startup-like environment