IT Helpdesk Technician - Temp To Perm (corporate Retail)

Helpdesk Technician - Temp To Perm (Corporate Retail)

Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company's Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward along the way. Our work has gotten love in Drappers and Sourcing Journal, and TIME wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it.

We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and we reach millions of people with campaigns like this, this and this.

None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong.

And starting right now, we want to do all that with you.

Helpdesk Technician

We are currently seeking a motivated, hands-on and customer oriented Helpdesk Technician to join our growing team.

In this role you will be part of the Helpdesk department. You will provide support to the REF staff by contributing to the daily workload of requests. Monitor status of software installs and operating system upgrades. Troubleshoot hardware problems on Windows and Apple computers, IOS Devices, and common office equipment like printers. Troubleshoot software problems, including operating system navigation and using the Google suite of products. Onboarding and offboarding employees to ensure the timely creation, deletion and modification to accounts in addition to other Helpdesk related tasks as needed.

On-site: Culver City and Vernon Headquarters Mon-Fri

Temp-to-perm opportunity

What You'll Do

• Provide excellent customer service to Reformation employees for all of their tech related issues.
• Provide on-site and remote support for a variety of tech related questions.
• Produce clear and informative instructions on technical processes.
• Learn processes and workflows between and within departments that rely on technology, and look for opportunities for improvement.

What You'll Need

• Minimum 3+ years work experience in related fields.
• Experience supporting employees in Google, Mac and Windows environments.
• Ability to explain technical issues to a non-tech audience.
• Experience with DaaS (Jumpcloud) and working with user and group rights on shared files.
• Great time management skills.
• Basic understanding of networking.
• Experience providing excellent customer service working with employees and vendors in a service/support capacity.

Benefits & Perks

• Eligible employees get employer-sponsored private medical, dental, and vision insurance, as well as commuter benefits to help support your travel to and from work.
• We offer competitive paid time off policies including vacation, sick leave, and company holidays for eligible employees.
• We offer retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned (fancy way to say sustainable) funds.
• We're a mission-based company with offices in LA, NYC and London, as well as a global retail team, which means you'll get to collaborate with people all around the world.
• You'll get access to fertility care support through Carrot, and up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment.
• We care about the causes our employees care about so we donate to community efforts on a yearly basis.
• We offer a clothing discount, culture events (like our annual Ref Values week and Volunteer Time Off), you know, all the meaningful and fun stuff!

Reformation is proud to be an Equal Opportunity Employer. We're committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status—in accordance with applicable international, federal, state, and local laws.

If you require accommodations during the application or interview process, please let us know. We're here to ensure you have what you need to show up as your best self.

Still don't know if you should apply? We get it— studies show that many women and individuals from historically underrepresented communities hold back from applying unless they meet every single requirement. At Reformation, we're all about growth, not gatekeeping. If you're passionate about the role and excited about making fashion more sustainable, we'd love to hear from you. If this role doesn't totally excite you, consider applying to our general application.