Senior Director, Patient Experience Operations

✨ About The Role

- The Senior Director, Patient Experience Operations will oversee a large operations team focused on customer support and patient navigation.
	- This role involves ensuring day-to-day delivery of non-clinical activities within service level agreements and high-quality standards.
	- The director will manage total costs and lead relationships with third-party partners to meet operational and quality KPIs.
	- They will work closely with clinical and Care Delivery colleagues to ensure holistic patient care.
	- The position requires the ability to identify patient friction points and develop product and process solutions to enhance the patient experience.
                            

⚡ Requirements

- The ideal candidate has over 12 years of experience in scaling non-clinical operations within a fast-growing organization.
	- They have a proven track record of owning and driving operational and financial KPIs.
	- The successful individual is a people leader who has experience hiring, coaching, and developing high-performing teams.
	- They possess strong data-savviness, understanding the necessary data for operational decisions and effectively communicating with analytics teams.
	- The candidate thrives in a dynamic environment and is capable of managing multiple work types and rapid business needs.
                            

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Senior Director, Patient Experience Operations - Remote Eligible

Roman (Ro)

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✨ About The Role

⚡ Requirements

Senior Director, Patient Experience Operations - Remote Eligible

About Roman (Ro)