Customer Support/ Sales Operations
Scuf
Customer Support Representative
Act first point of contact for our B2B customers with any operational queries or problems and ensure that customers receive quality pre and post sales service. Ensure sales managers and customer are kept abreast of all issues.
Process multiple orders with key eye for detail using EDI ordering system.
Ensure orders, shipments and deliveries are executed based on delivery expectations following the company guidelines and meeting customer requirements.
Maintain accurate and up-to-date customer records in CRM database.
Provide weekly reports to management and sales team.
Establish and maintain effective working team relationships with all departments.
Possess customer-centric skills and ability to communicate effectively with people at all levels of the organization.
Maintain professional internal and external relationships that meet Corsair's core values.
Essential Skills and Experience:
Must be enthusiastic and dependable
Good knowledge of Microsoft Office and strong knowledge of Excel (creating charts, pivot tables, vlookup, formulas) is a positive.
Well organized with ability to multitask and close inquiries fast and efficiently across multiple accounts
Project Management
Data Management
Be proactive to look at improvement processes
Ability to prioritize and demonstrate attention to detail and accurate order processing
Exceptional written and verbal communication
Ability to work under pressure and to deadlines